CALL 1-877-890-7335

If you're experiencing problems, just "Submit a Ticket", fill out the required information, and give us a detailed description of the issue you are experiencing. Your ticket will be handled electronically and quickly addressed. We also offer a remote support service 24 hours a day, 7 days a week.

If you have any other issues feel free to email us at


  • We're IT when it comes to I.T.®


    CALL 1-877-890-7335

  • Certified & Professional Partners



  • Is Your Network Secure?



  • We're Here When You Need Us




We help our clients with 

Managed I.T. Services

We provide both blocktime service and monthly service contracts, so that you pay for what you need, and nothing more.

Computer Repair Service

Computer down? One of our knowledgeable specialists can help you to identify and resolve the problem in a timely fashion.

Network & Email Security

We’ve partnered with the best names in security to ensure that your network, email and business data have the highest level of protection.

Cloud Consulting

Cloud computing offers a lot of benefits for businesses big and small. With Office 365, enhanced security, and the option to work collaboratively from anywhere in the world, the cloud can seriously improve your business’ productivity levels.

Backup & Disaster Recovery

In case of emergency, you want your business to be prepared and secure. Red Five provides multiple disaster recovery and backup services to make sure that your business maintains productivity even in the event of an emergency.

Help Desk Services

As a client of Red Five, you will have access to our help desk support 24 hours a day, 7 days a week, via phone, email or our online ticketing system. We provide you with the best help support, for exactly when you need it.

We’re certified and friendly professionals:


Determine the strengths, weaknesses of your I.T. System. Discover opportunities to save money. Assess your risk and shore up looming security threats. Get started today…



Flat Rate I.T. Services: What You Need to Know

December 30, 2016
Flat Rate IT services started out as a wonderful IT solution for small businesses. But over time, some people have grown to understand flat rate IT as a way to cheat customers, which happened when a few less-that-moral companies went rogue and started delivering less for their flat rate IT. The common misconception is that when you purchase a flat rate IT plan, you’ll be paying for those services regardless of if the IT company is doing any work or not. However, if you choose a decent, honest IT company, this just isn’t true. Typically, flat rate IT plans mean that you have a dedicated IT team monitoring your network at all times. When you choose a reputable IT company to manage your flat rate IT services, you’ll receive the following benefits: Easy Budgeting One of the most obvious benefits to flat rate IT services is the peace of mind you’ll get from paying the same fee every month. You don’t have to worry about a ridiculous jump in prices from an extended amount of hourly maintenance, and you still know you’ll have the IT response you need in case something does require maintenance. It’s predictable and it’s reliable, and you know you won’t have to scrounge or scrimp to pay your IT bill every month. Rest Easy When you sign up for a flat rate IT services plan, you know that competent, well-trained IT professionals will be monitoring your network 24/7. They’ll be running updates and making sure they know all the latest technology, so they can apply it to your network as necessary. Those IT professionals will also be there in case something does go wrong. A decent flat rate IT services plan will ensure your site is up and running as much as possible, because even though no one’s perfect, a good IT company can exponentially shorten your network’s downtime. Forget Performance Evaluations One of the most difficult parts of having an in-house IT team is that you have to hire all of your employees. And when you don’t know IT inside and out yourself, it’s hard to judge who’s good and who isn’t. By outsourcing your IT, you can forget about the lengthy interviews and the performance evaluation, and simply rest assured that the professionals monitoring your network are trained and licensed to service your IT system. You won’t have to worry that the person you hired is under qualified or unprofessional since it’s your provider’s job to employ only the most skilled IT professionals to monitor your site. Avoid Break and Fix Mentality Finally, good flat rate IT service plans should move your company away from the break and fix mentality of service. For example, businesses that hire IT companies on an as-needed basis wait until something is clearly wrong before they call an IT tech. When you have a permanent IT service provider, they’re going to catch most of those issues before your company’s network fails, which limits your downtime and increases productivity. While

5 Most Common Network Security Mistakes

November 30, 2016
These days, it seems like your entire business is run on a computer. From email to filing information, everything you do is kept on your work desktop and stored on the company network. So what happens if the network gets hacked? As you can imagine, nothing good. A hacked network can mean deleted or stolen personal files, loss of all kinds of integral company data, and who knows what else. To fend off these hackers, you have to have advanced network security programs. And more than that, they have to be working for you, instead of against you. Network security that isn’t being updated or maintained is just as dangerous as not having any network security at all. So, to help you avoid that fateful hacker encounter, here’s a list of the 5 most common network security mistakes and how to avoid them: #1 Weak Passwords If we’ve said it once, we’ve said it a million times: you need to have secure passwords. Weak passwords are easily the number one network security mistake we see every single day. We get that it’s easy to remember your pet’s name or your child’s birthday, but that’s also fairly public knowledge. Encourage your employees to 1) reset the default password, and 2) use a password with uppercase letters, lowercase letters, numbers, and special characters. You may have to change your network settings to allow passwords with special characters, but it’s more than worth it. The security of your network is considerably more important than the 5 minutes it will take you change the settings. It’s also a good idea to have regular password updates. It doesn’t have to be every week or every month, but have your employees change their passwords every few months or so, just to ensure your network security. #2 Uninformed Employees Your employees aren’t network experts, and that’s okay. But they do need to be aware of basic network security protocol so you don’t have 20 little liabilities running around your office every day. It’s easy for an employee who isn’t computer savvy to accidently click on a dangerous link, or download a suspicious email attachment that happens to be a virus. We’re not saying they have to know all the ins and outs of computers, but they should have a general idea about how to avoid spyware and malware, and they should be kept aware of any new network security threats or viruses that come up. Make sure to let employees know how to recognize suspicious attachments and prohibit access to sites that could pose a threat to your network. To help employees practice safe network security protocol, it may be helpful to provide a list of safe internet browsers, as well as trusted websites and hosts. When they know where it is safe to go, and where it isn’t, everyone will be working to keep the network safe. #3 No Regular Maintenance If you don’t have an IT department or servicer, it’s easy to let your network

5 Essential Cloud Services Small Businesses Need

November 2, 2016
Maybe you’ve heard of cloud services, but as a small business, you’re wary of switching to such a new technology. We get that, and we get your reservations, but what if we told you that the cloud was the number one way to reduce the overall operation costs of your business? Well, it’s true. But you don’t have to take our word for it. Here are five essential cloud services that bump your business’ productivity, and save you money at the same time: Mobile File Storage One of the biggest benefits cloud services offer to small businesses is the capacity for secure mobile file storage. When files are stored in the cloud, you and your employees can access them anywhere, at work, at home, and even on the go. The other bonus here is that no one has to worry about forgetting to save their work to a flash drive, to their work computer, or even save the files at all. Most cloud file storage software automatically saves any documents or files you’ve been working on, so you don’t have to worry about lost time and effort. Simple Collaboration Another opportunity that the cloud provides when it comes to files is the ability to easily collaborate. You can have an entire team working on the same document, at the same time, from vastly different locations. The ability to simultaneously collaborate boosts your employee’s productivity immensely, as it takes away the hassle of emailing files, exchanging flash drives, and allows them to immediately access any file from wherever they are. Online Backup The risk of losing files while migrating servers or updating software is eliminated with the cloud. Online backup tools will automatically duplicate your files, for a price that’s often much more affordable than your standard backup methods. Many programs will even allow you to set up automatic, regular backups that occur continuously until you say so. Online backup programs are also a really good option for businesses looking to go paperless. Files that previously needed to be printed to ensure a physical backup copy was available, can just be saved on the cloud. Additionally, since the cloud offers those handy collaboration services we talked about earlier, employees no longer have to share paper copies of documents to edit, collaborate, or make changes. Accounting and Time Tracking Another major benefit of the cloud is the user-friendly accountancy software that becomes available. Payroll and other aspects of financial admin are tedious, complicated, and overall just a hassle, especially for small business owners who don’t have a lot of time on their hands anyway. Online providers like Sage and Xero offer accountancy programs targeted specifically to small businesses, which means they’re created for the owner who isn’t necessarily an accountant. You’ll be able to process payroll, check tax and expenses, send invoices, and any other necessary financial activity, without the hassle of a full-blown, complicated program meant for a large corporation. Reasonable Cost We’ve said it before, but the cloud really is

What Are Virtual IT Services?

October 13, 2016
When you’re looking for an IT service provider, a lot of terms get thrown around that don’t always make sense. Sometimes they’re highly technical, and sometimes they just don’t mean anything close to what you expected. The term “virtualization” is one of those words. It’s a very popular IT buzzword these days, and while it’s used all the time, it can be difficult to define. So we thought we’d break it down for you in this post: When we say virtualization, what do we actually mean? In fact, the term can apply to multiple different service areas, so we’ll define three of the most popular here: Network Virtualization This type of virtualization works to improve the security, speed, and flexibility of your network. Essentially, the available bandwidth of your network is divided into channels, each of which can be assigned to a particular server in real time. This makes the job of the network administrator much easier, as the network automatically takes care of many tasks, and is considerably more user-friendly. Storage Virtualization This is a useful tool that virtually pools all of your network storage into one location, making it much easier to access, backup, and recover files and data. It is also another time saver since everything is stored in one place, it’s much quicker to find and perform tasks on any data kept in the central storage space. Server Virtualization This is a method of partitioning one server into multiple virtual servers that can each handle their own operating system. Server virtualization is a great way to reduce equipment costs, boost your operating power, and save on space. In fact, server virtualization is so useful that it tends to be one of the first virtualization tasks that businesses undergo. What Are The Benefits of Virtualizing Your IT equipment? Virtual services attempt to make your life easier and your technology simpler by optimizing it to best fit your company’s IT needs. The most popular form of virtualization is server virtualization, as it provides many benefits, increasing both efficiency and productivity, and saving most companies on equipment costs. Increased Business Continuity The goal of business continuity is to reduce a number of interruptions to your business operations. Virtualization of your server is one of the best ways to improve your business continuity, because, with virtualized servers, there’s no need for downtime, even during scheduled maintenance. An operating system can easily be powered by another server during the time that another is undergoing maintenance, ensuring that your business operations are never interfered with. Increased Security Another bonus of server virtualization is the increased security that comes with it. Since virtualization servers are handled primarily by security experts, your data can now be kept and securely backed up without additional cost, and with the increased security you get from professionals. While small and medium-sized businesses without virtualization have to pay for firewalls, spyware, adware, and all other technologies meant to protect against imminent threats, with a virtual server, your security comes

5 Affordable Email Security Tools for Small Businesses

September 28, 2016
As a small business, email security is just as important to you as any other company, but it’s likely that you have a small budget for such tools. Your business shouldn’t suffer because high-tech email security software is just a bit out of reach right now. You still need to send and receive emails, and you have to know that that information is secure to ensure the safety of your business, your employees, and your clients. So, here are a few affordable email security solutions you might be able to take advantage of, until you get to a point where you can invest in something more comprehensive. Microsoft Office Trust Center Microsoft has built a ton of new security features into Microsoft Outlook in order to gain a competitive edge over Google. This is something your small business can definitely take advantage of. For example, Office 365, Microsoft’s online version of apps like Word, has a built in “Office 365 Trust Center.” The Trust Center includes encrypted messaging capabilities, and it allows you to capture legally-binding online signatures. All of these security benefits are incorporated right into the cost of Office 365 business plans, which start at a low $6 per month. Do note that these security benefits are largely restricted to the web based Office 365, so if you’re looking for protection for your PC-based Microsoft products, you may require additional software or servers for PC security services. Sendinc While Sendinc is largely geared toward consumers, they do offer a web-based option for firms. Essentially, they’ll let you send encrypted emails, and if you get the Outlook plug-in, you can migrate your business to Sendinc fairly easily. Their interface is simple to use, and while it doesn’t have a ton of frills, it certainly gets the job done. You can get their basic service for free, but if you want more emails, expiration dates, and additional accounts, check out what they have to offer: paid plans start at $5 per user, per month. Hushmail Business If you’re looking for seriously secure email with no hassle, then Hushmail is the option for you. A Canada-based company, Hushmail offers a straightforward email tool much like Gmail or Hotmail, with the added benefit of complex encryption capabilities. Fairly easy to understand, Hushmail just encrypts every message sent so that only the designated recipient can read it. The only real downside? Unless you can plausibly migrate your entire service to Hushmail, you’ll have to set up additional email identities. Then, you’ll have to remind your clients to use it in order for them to receive those encrypted emails. Overall, Hushmail is a super-powerful tool that works well if you just need something simple and straightforward to send encrypted emails. Added bonus: Accounts start a no cost, as Hushmail offers their basic service for free. Do note that it’s an additional fee for more features like document protection and desktop access, but paid plans including unlimited email aliases and business domain names start at

We’ll bring great service and support to you:

Grand Haven

Spring Lake

Norton Shores




Grand Rapids