CALL 1-877-890-7335

If you're experiencing problems, just "Submit a Ticket", fill out the required information, and give us a detailed description of the issue you are experiencing. Your ticket will be handled electronically and quickly addressed. We also offer a remote support service 24 hours a day, 7 days a week.

If you have any other issues feel free to email us at


  • We're IT when it comes to I.T.®


    CALL 1-877-890-7335

  • Certified & Professional Partners



  • Is Your Network Secure?



  • We're Here When You Need Us




We help our clients with 

Managed I.T. Services

We provide both blocktime service and monthly service contracts, so that you pay for what you need, and nothing more.

Computer Repair Service

Computer down? One of our knowledgeable specialists can help you to identify and resolve the problem in a timely fashion.

Network & Email Security

We’ve partnered with the best names in security to ensure that your network, email and business data have the highest level of protection.

Cloud Consulting

Cloud computing offers a lot of benefits for businesses big and small. With Office 365, enhanced security, and the option to work collaboratively from anywhere in the world, the cloud can seriously improve your business’ productivity levels.

Backup & Disaster Recovery

In case of emergency, you want your business to be prepared and secure. Red Five provides multiple disaster recovery and backup services to make sure that your business maintains productivity even in the event of an emergency.

Help Desk Services

As a client of Red Five, you will have access to our help desk support 24 hours a day, 7 days a week, via phone, email or our online ticketing system. We provide you with the best help support, for exactly when you need it.

We’re certified and friendly professionals:


Determine the strengths, weaknesses of your I.T. System. Discover opportunities to save money. Assess your risk and shore up looming security threats. Get started today…




What Are Virtual IT Services?

October 13, 2016
When you’re looking for an IT service provider, a lot of terms get thrown around that don’t always make sense. Sometimes they’re highly technical, and sometimes they just don’t mean anything close to what you expected. The term “virtualization” is one of those words. It’s a very popular IT buzzword these days, and while it’s used all the time, it can be difficult to define. So we thought we’d break it down for you in this post: When we say virtualization, what do we actually mean? In fact, the term can apply to multiple different service areas, so we’ll define three of the most popular here: Network Virtualization This type of virtualization works to improve the security, speed, and flexibility of your network. Essentially, the available bandwidth of your network is divided into channels, each of which can be assigned to a particular server in real time. This makes the job of the network administrator much easier, as the network automatically takes care of many tasks, and is considerably more user-friendly. Storage Virtualization This is a useful tool that virtually pools all of your network storage into one location, making it much easier to access, backup, and recover files and data. It is also another time saver since everything is stored in one place, it’s much quicker to find and perform tasks on any data kept in the central storage space. Server Virtualization This is a method of partitioning one server into multiple virtual servers that can each handle their own operating system. Server virtualization is a great way to reduce equipment costs, boost your operating power, and save on space. In fact, server virtualization is so useful that it tends to be one of the first virtualization tasks that businesses undergo. What Are The Benefits of Virtualizing Your IT equipment? Virtual services attempt to make your life easier and your technology simpler by optimizing it to best fit your company’s IT needs. The most popular form of virtualization is server virtualization, as it provides many benefits, increasing both efficiency and productivity, and saving most companies on equipment costs. Increased Business Continuity The goal of business continuity is to reduce a number of interruptions to your business operations. Virtualization of your server is one of the best ways to improve your business continuity, because, with virtualized servers, there’s no need for downtime, even during scheduled maintenance. An operating system can easily be powered by another server during the time that another is undergoing maintenance, ensuring that your business operations are never interfered with. Increased Security Another bonus of server virtualization is the increased security that comes with it. Since virtualization servers are handled primarily by security experts, your data can now be kept and securely backed up without additional cost, and with the increased security you get from professionals. While small and medium-sized businesses without virtualization have to pay for firewalls, spyware, adware, and all other technologies meant to protect against imminent threats, with a virtual server, your security comes

5 Affordable Email Security Tools for Small Businesses

September 28, 2016
As a small business, email security is just as important to you as any other company, but it’s likely that you have a small budget for such tools. Your business shouldn’t suffer because high-tech email security software is just a bit out of reach right now. You still need to send and receive emails, and you have to know that that information is secure to ensure the safety of your business, your employees, and your clients. So, here are a few affordable email security solutions you might be able to take advantage of, until you get to a point where you can invest in something more comprehensive. Microsoft Office Trust Center Microsoft has built a ton of new security features into Microsoft Outlook in order to gain a competitive edge over Google. This is something your small business can definitely take advantage of. For example, Office 365, Microsoft’s online version of apps like Word, has a built in “Office 365 Trust Center.” The Trust Center includes encrypted messaging capabilities, and it allows you to capture legally-binding online signatures. All of these security benefits are incorporated right into the cost of Office 365 business plans, which start at a low $6 per month. Do note that these security benefits are largely restricted to the web based Office 365, so if you’re looking for protection for your PC-based Microsoft products, you may require additional software or servers for PC security services. Sendinc While Sendinc is largely geared toward consumers, they do offer a web-based option for firms. Essentially, they’ll let you send encrypted emails, and if you get the Outlook plug-in, you can migrate your business to Sendinc fairly easily. Their interface is simple to use, and while it doesn’t have a ton of frills, it certainly gets the job done. You can get their basic service for free, but if you want more emails, expiration dates, and additional accounts, check out what they have to offer: paid plans start at $5 per user, per month. Hushmail Business If you’re looking for seriously secure email with no hassle, then Hushmail is the option for you. A Canada-based company, Hushmail offers a straightforward email tool much like Gmail or Hotmail, with the added benefit of complex encryption capabilities. Fairly easy to understand, Hushmail just encrypts every message sent so that only the designated recipient can read it. The only real downside? Unless you can plausibly migrate your entire service to Hushmail, you’ll have to set up additional email identities. Then, you’ll have to remind your clients to use it in order for them to receive those encrypted emails. Overall, Hushmail is a super-powerful tool that works well if you just need something simple and straightforward to send encrypted emails. Added bonus: Accounts start a no cost, as Hushmail offers their basic service for free. Do note that it’s an additional fee for more features like document protection and desktop access, but paid plans including unlimited email aliases and business domain names start at

Outsourcing IT Services: Smart Moves for Small Businesses

August 13, 2016
As a small business owner, you have a lot on your plate. First of all, you handle the bulk of the work. You’re the one who knows how to create your product, and you’re the one that needs to take care of everyone else. Second of all, you’re learning as you go. There’s a certainly a learning curve that comes with owning your own business, from figuring out payroll, to creating good supplier and customer relationships. You probably have early mornings, and very late nights. So, if there was something you could take off of your plate, that would save you money, and make your business better, wouldn’t you do it? We imagine you would. What we’re talking about specifically is outsourcing your IT services. For many, outsourcing is a difficult decision to make. It’s hard to let go of such an important part of your company, and let someone else take control. But actually, outsourcing your IT services is a great way to save money, and streamline your production process. Here are 5 reasons why outsourcing your small business’ IT services is a smart move: Increase Efficiency Companies that do everything in-house have to spend considerably more time researching, developing, and marketing. This extra time and expense then has to be passed on to customers, which means your prices get higher. By outsourcing, you cut costs, which means you can cut prices, immediately giving you a more competitive edge. Tackle Projects and Problems Quickly When you outsource your IT, the company your hire has one job: to handle your IT. While they do have other clients, fixing IT problems is their singular focus. That means that when something goes wrong, they can devote their time to fixing it immediately. That also means that when you’re looking for some improvements, or you have an IT project you want taken care of, they can put considerably more energy and time into it, ensuring the project or problem is fixed quickly. Focus on Core Business Everyone has a finite amount of time. If you’re spending your time trying to learn how to improve your small business’ IT, you’re not spending time on increasing revenue, or ensuring that the rest of your company is running smoothly. By outsourcing the things that you know less about, and don’t actually have time for, you’ll be able to put more time into growing the core of your business, which benefits both you, and your company. Level the Playing Field If you’re trying to compete with “big” companies, you’re going to need to outsource. Unfortunately, there’s no way you can access or afford the same amount of tech and software without either a lot of money, or outside support. As a small business, if you only have one IT person, and are using only what you’ve got, you won’t be able to afford advanced IT solutions that will increase your efficiency. By outsourcing, you’ll have a full team of experienced IT professionals behind you, which means you

What Managed IT Really Means (And Why You May Need It)

July 29, 2016
Are you tired of constantly coming into the office only to find that the system is down again? Technology is supposed to make your life easier, but sometimes it feels like it’s just getting in the way. If your system goes down, your work has to come to a halt, making it difficult to get much of anything accomplished. On top of that, if you’re a small to medium sized business, it might be out of your budget to hire additional staff to help take care of these issues. The good news? You’re not stuck. There’s actually a great, affordable way to implement quality IT services that ensure your network is regularly updated and monitored, and it’s called Managed IT services. Managed IT allows you to cut expensive in-house IT costs in favor of a monthly flat-rate fee that pays an IT company to handle all of your business’ IT concerns. Essentially, you’re hiring an IT company to monitor your network, regularly perform updates, and make sure you’re kept aware of any useful upgrades or changes to your system. But what are the benefits of hiring a managed IT services company? Let’s tackle ‘em one at a time: Fixing Problems Before They Occur If you don’t already have a managed IT service provider, your IT security probably functions on an, “if it breaks, fix it quick!” policy. While this works for a while, there comes a point where you start to realize there might be an easier way to go about that. If only you could just get on top of the problem before it even began! Managed IT is your solution to that. When you hire a managed IT service provider, you get to forget about IT problems as you knew them. Of course, there will still be scheduled maintenance and regular communication, but with someone monitoring your network all the time, you’ll be considerably more productive, since you’ll experience less downtime, which leads us to our next point: Increased Productivity Let’s be honest, you absolutely need your system to work at all times. How can you contact clients, and how can they contact you, when your network is down? How can you perform your typical duties if you don’t have a working computer, or internet access? The truth is, you can’t. You rely on technology every day to get your job done, and if you’re just fixing your IT issues on an as-needed basis, you’ll have too much downtime. Managed IT services do more than just monitor your IT system regularly, they increase your productivity. When you don’t have to worry about fixing a downed system, and when you have very little downtime at all, you have more time to put towards actually running your business. One Flat Rate Remember those crazy emergency fees you used to pay when you had to have an IT expert come out to your company when your server went down? Well you can say goodbye to those with managed IT services. For

Free Windows 10 Upgrade Ends Soon

June 15, 2016
If you have a Windows device and you haven’t upgraded to Windows 10 yet, you might want to. Back in May, Microsoft announced that the free upgrade offer, a first in Microsoft history, will end July 29. If you haven’t upgraded by then, you’ll have to either buy a new device with Windows 10 already installed, or you’ll have to shell out the $119 it costs to buy the software.   Personally, we can’t see why you wouldn’t want to update. Windows 10 offers all kinds of user-friendly improvements from previous Windows versions, and it works to make all Windows devices more compatible.  If you’re on the fence though, here’s a couple of reasons to upgrade: Advanced Tech – Obviously, most upgrades promise some sort of technical improvements. Windows 10 is no different. When you install Windows 10, you’ll get the digital assistant Cortana, who functions much like a Microsoft version of Siri. You’ll be able to keep all of your old apps through the upgrade, the new system is supposed to be considerably faster, and as a bonus, this the most secure version of Windows to date.  You’ll get all kinds of free spyware and malware designed to keep your computer, and your information safe. Familiar & User-Friendly – Windows 10 was specifically designed to be familiar to Windows users. Many Microsoft devices still Windows 7 versions of the system because the Windows 8 upgrade was so radically different that users were reluctant to switch over. Windows 10 aims to fix this problem, and allow people to upgrade for a better experience, without the learning curve. In addition to that, Windows 10 will increase device compatibility. The new system will ensure that all of your devices, phone, tablet, laptop, and desktop work together seamlessly. Um, it’s free – We mentioned this already, but just so we’re clear: the upgrade is free. And not only will you get all of the immediate benefits that come with Windows 10, but you’ll get free upgrades to the existing system in the future. That means when Microsoft launches new improvements, like their Anniversary Update later this summer, you’ll get all of that improved technology for free too.  If you don’t have Windows 10 by July 29, you’ll either have to buy it, and then pay for the new upgrades to it, or you’ll need to get a new device. We recommend you skip the hassle and just get everything for free now! The bottom line? The Microsoft Windows 10 free upgrade train leaves the station on July 29. We hope you’re on it! You can read the full article on the Windows blog.

We’ll bring great service and support to you:

Grand Haven

Spring Lake

Norton Shores




Grand Rapids