GET SUPPORT

24/7 EMERGENCY:
CALL 1-877-890-7335

If you're experiencing problems, just "Submit a Ticket", fill out the required information, and give us a detailed description of the issue you are experiencing. Your ticket will be handled electronically and quickly addressed. We also offer a remote support service 24 hours a day, 7 days a week.

If you have any other issues feel free to email us at support@redfiveit.com.

REMOTE SUPPORT
SUBMIT A TICKET
CLIENT PORTAL
APPRIVER PORTAL

  • We're IT when it comes to I.T.®

    YOUR NEXT FULL-SERVICE MANAGED I.T. COMPANY...

    CALL 1-877-890-7335

  • Certified & Professional Partners

    QUALIFIED PEOPLE IMPLEMENTING QUALITY HARDWARE...

    LEARN MORE

  • Is Your Network Secure?

    OUR NETWORK MONITORING PROGRAM HELPS YOU REST EASY...

    GET STARTED

  • We're Here When You Need Us

    OUR 24/7 HELP DESK SUPPORT IS READY...

    GET STARTED

1
/
3
/

We help our clients with 

Managed I.T. Services

We provide both blocktime service and monthly service contracts, so that you pay for what you need, and nothing more.

Computer Repair Service

Computer down? One of our knowledgeable specialists can help you to identify and resolve the problem in a timely fashion.

Network & Email Security

We’ve partnered with the best names in security to ensure that your network, email and business data have the highest level of protection.

Cloud Consulting

Cloud computing offers a lot of benefits for businesses big and small. With Office 365, enhanced security, and the option to work collaboratively from anywhere in the world, the cloud can seriously improve your business’ productivity levels.

Backup & Disaster Recovery

In case of emergency, you want your business to be prepared and secure. Red Five provides multiple disaster recovery and backup services to make sure that your business maintains productivity even in the event of an emergency.

Help Desk Services

As a client of Red Five, you will have access to our help desk support 24 hours a day, 7 days a week, via phone, email or our online ticketing system. We provide you with the best help support, for exactly when you need it.

We’re certified and friendly professionals:

COMPREHENSIVE I.T. SYSTEMS AUDIT – JUST $249

Determine the strengths, weaknesses of your I.T. System. Discover opportunities to save money. Assess your risk and shore up looming security threats. Get started today…

REQUEST MY I.T. SYSTEMS AUDIT >>>

help-desk

LATEST RED FIVE I.T. NEWS

What Managed IT Really Means (And Why You May Need It)

July 29, 2016
Are you tired of constantly coming into the office only to find that the system is down again? Technology is supposed to make your life easier, but sometimes it feels like it’s just getting in the way. If your system goes down, your work has to come to a halt, making it difficult to get much of anything accomplished. On top of that, if you’re a small to medium sized business, it might be out of your budget to hire additional staff to help take care of these issues. The good news? You’re not stuck. There’s actually a great, affordable way to implement quality IT services that ensure your network is regularly updated and monitored, and it’s called Managed IT services. Managed IT allows you to cut expensive in-house IT costs in favor of a monthly flat-rate fee that pays an IT company to handle all of your business’ IT concerns. Essentially, you’re hiring an IT company to monitor your network, regularly perform updates, and make sure you’re kept aware of any useful upgrades or changes to your system. But what are the benefits of hiring a managed IT services company? Let’s tackle ‘em one at a time: Fixing Problems Before They Occur If you don’t already have a managed IT service provider, your IT security probably functions on an, “if it breaks, fix it quick!” policy. While this works for a while, there comes a point where you start to realize there might be an easier way to go about that. If only you could just get on top of the problem before it even began! Managed IT is your solution to that. When you hire a managed IT service provider, you get to forget about IT problems as you knew them. Of course, there will still be scheduled maintenance and regular communication, but with someone monitoring your network all the time, you’ll be considerably more productive, since you’ll experience less downtime, which leads us to our next point: Increased Productivity Let’s be honest, you absolutely need your system to work at all times. How can you contact clients, and how can they contact you, when your network is down? How can you perform your typical duties if you don’t have a working computer, or internet access? The truth is, you can’t. You rely on technology every day to get your job done, and if you’re just fixing your IT issues on an as-needed basis, you’ll have too much downtime. Managed IT services do more than just monitor your IT system regularly, they increase your productivity. When you don’t have to worry about fixing a downed system, and when you have very little downtime at all, you have more time to put towards actually running your business. One Flat Rate Remember those crazy emergency fees you used to pay when you had to have an IT expert come out to your company when your server went down? Well you can say goodbye to those with managed IT services. For

Free Windows 10 Upgrade Ends Soon

June 15, 2016
If you have a Windows device and you haven’t upgraded to Windows 10 yet, you might want to. Back in May, Microsoft announced that the free upgrade offer, a first in Microsoft history, will end July 29. If you haven’t upgraded by then, you’ll have to either buy a new device with Windows 10 already installed, or you’ll have to shell out the $119 it costs to buy the software.   Personally, we can’t see why you wouldn’t want to update. Windows 10 offers all kinds of user-friendly improvements from previous Windows versions, and it works to make all Windows devices more compatible.  If you’re on the fence though, here’s a couple of reasons to upgrade: Advanced Tech – Obviously, most upgrades promise some sort of technical improvements. Windows 10 is no different. When you install Windows 10, you’ll get the digital assistant Cortana, who functions much like a Microsoft version of Siri. You’ll be able to keep all of your old apps through the upgrade, the new system is supposed to be considerably faster, and as a bonus, this the most secure version of Windows to date.  You’ll get all kinds of free spyware and malware designed to keep your computer, and your information safe. Familiar & User-Friendly – Windows 10 was specifically designed to be familiar to Windows users. Many Microsoft devices still Windows 7 versions of the system because the Windows 8 upgrade was so radically different that users were reluctant to switch over. Windows 10 aims to fix this problem, and allow people to upgrade for a better experience, without the learning curve. In addition to that, Windows 10 will increase device compatibility. The new system will ensure that all of your devices, phone, tablet, laptop, and desktop work together seamlessly. Um, it’s free – We mentioned this already, but just so we’re clear: the upgrade is free. And not only will you get all of the immediate benefits that come with Windows 10, but you’ll get free upgrades to the existing system in the future. That means when Microsoft launches new improvements, like their Anniversary Update later this summer, you’ll get all of that improved technology for free too.  If you don’t have Windows 10 by July 29, you’ll either have to buy it, and then pay for the new upgrades to it, or you’ll need to get a new device. We recommend you skip the hassle and just get everything for free now! The bottom line? The Microsoft Windows 10 free upgrade train leaves the station on July 29. We hope you’re on it! You can read the full article on the Windows blog.

5 Advantages of using VoIP at your Business

May 3, 2016
Voice over Internet Protocol (VoIP) is the new, easier way to manage your business’ communication more efficiently and cost effectively. Instead of using the old analog phone line system to communicate via telephone, VoIP uses the internet. Since it’s practically impossible to run a business without internet, it’s a handy way of streamlining office and outside employee communication without having to spend extra money. With VoIP, you no longer have call fees or long distance fees. Instead, you just pay for the internet use. Most experts agree that switching to VoIP can save your business up to 40% on on local calls, and more than double that on international calls. If that isn’t reason enough to switch, here’s an additional 5 advantages of VoIP that might just change your mind. Easy to Install & Learn While a lot of technology and new electronics out there today can be confusing and difficult to set up, VoIP is very user-friendly, and works to make your business run more smoothly with fewer communication issues. Setting up an IP phone is as simple as plugging it in. There’s no hardware, no software, just phones. And once you have a VoIP system, the adjustment period is short, since the technology itself is so user-friendly. Easily Configurable Whether your company’s business fluctuates based on seasons, or you’re planning to grow exponentially, a VoIP system can be configured to meet your company’s needs at any time. Phone lines are easily added, and if an employee leaves, you can just switch their line to another user, or remove it entirely. You’ll never have to pay for more lines than you need, and you’ll never be under-equipped. Call Routing Wherever you are, or wherever you might be, VoIP can be set up to dial all possible phones before sending the caller to voicemail. So if you have an office phone, a cell phone, and a home phone, VoIP can ring all of them at once, or one right after the other, depending on your preference. This means that employees on the road can answer calls out of the office, and anywhere they have an internet connection. Extended Features Beyond call routing, VoIP offers a tremendous amount of possibilities for phone calls. From three-way calling, to call waiting, to caller ID, the options are practically endless. The service itself is set up perfectly for conference calls, allowing you to mute individuals, ask questions, and check the status of call participants. As an additional feature, some VoIP services will even transcribe your voicemails to your email so you don’t have to remember names and numbers or frantically try to write them down. With VoIP you’ll have a highly functional, extremely practical phone service that comes at a lower price than standard phone lines. Do not Disturb This feature itself is worth its weight in gold. Now, when you have important business meetings, conferences, and lunches, you won’t have to worry about the office phone going off and disrupting the proceedings. Both

Best Practices for Computer Security

December 8, 2015
With constantly evolving technology, it can be difficult to keep up with all of the updates your computer needs, the scans, and the virus protection software. But if you’re just relying on your antivirus scanner to keep your computer safe, you might want to think again. Since technology is constantly updating, it’s hard for even your antivirus software to keep up with all of the changes, including new viruses and bugs that are created and improved every day. So, with all this continuous change, what are some good practices to get into to make sure your computer stays as safe as possible? Use antivirus – If you’re not using it, you’re not safe. As mentioned above, they aren’t perfect but they’re currently the best defense your computer has against viruses and malicious bugs. You might think you’re being safe, only opening trusted sites, no suspicious downloads, etc., but the fact is that viruses can still get through all of your precautions, which is why antivirus is so essential. Uninstall Java – Most people unknowingly have an old, outdated version of Java running as they surf the web. Because Java has a lot of security issues, you can easily contract a virus without even knowing it. So, avoid the risk, and just quickly uninstall Java from your computer. Update your software – We know this can be a pain, and those constant pop-ups always occur at the worst time. You can save yourself the trouble and just choose to have your software – Internet Explorer, Google Chrome, Adobe Reader, etc. – update automatically. This way you don’t have to worry about updating the programs yourself, and your computer will be much more secure. Use caution in downloads – This might seem like a no-brainer, but insecure and untrustworthy downloads are a major risk for your computer. If you’re downloading software, for example, make sure you go directly to the software’s original website. There are a ton of sites on the internet that may advertise the software download as a disguise for a virus or malware.   Unique passwords – Do not reuse passwords. This just opens you up to more trouble. As soon as a hacker figures out one account, they’ll have access to all of your other accounts. Protect yourself and your computer ahead of time by making sure you’re choosing unique passwords.   Utilize your firewall – Most computers come with a built-in firewall. Leave it enabled. It protects you from malware and unsolicited incoming connections. Also, when your firewall prompts you with questions, make sure you provide it with the correct answers. If you tell your firewall you’re at home when you’re really at a coffee shop for example, it could make your shared files available to other people on that network. Instead choose the Public setting, if you really are in public.  

Top 5 Network Security Tools

December 8, 2015
Network security is probably one of the most crucial aspects of protecting your important business data and information, but it’s also a little tricky to figure out by yourself. There’s all kinds of tools out there, free and otherwise, and the technical lingo can be pretty difficult to decipher. So, we’ve put together a list of the top 5 network security tools that could work well for you and your business, and that will help you ensure that your important information is safe and secure.     Nessus – One of the world’s most popular network security tools, Nessus is a vulnerability scanner that alerts its user to any weak points in your computer that could allow malicious hackers access to any computer, and thus the data, in your network. Nessus is free for personal use. Wireshark – Originally named Ethereal, Wireshark is a network packet analyzer. This means that Wireshark analyzes data that come in through your network and turns it into a human readable form, so that network technicians can determine where issues lie in the network itself. Wireshark is also a free software that can be a great resource in advancing your network security. Snort – Snort is a comprehensive Intrusion Detection System (IDS) that essentially functions to detect and alert users of suspicious traffic. Snort is a reactive IDS, which means that it can take actions to prevent the threat, generally by blocking any more information from the suspicious URL. Another freely available tool, Snort functions on many platforms, including Linux and Windows.   Netcat – Netcat performs many useful tasks for its users, but the most important in regards to network security are its debugging and investigation capabilities. Also freely available, Netcat can read and write data across data connections, making it a great option for any network security need. Metasploit Framework – Available in both free and premium versions, Metasploit Framework is a penetration testing software.  Metasploit is a great tool because as a framework, it allows the user much more versatility. Users can create tools that are specific to the security testing tasks they need completed, which means that you’re ensured exactly the kind of network security testing you or your business requires. Still confused about Network Security Tools? Give us a call at 1-877-890-7335, or submit a ticket online, and we’ll be in touch!
outside-building

We’ll bring great service and support to you:

Grand Haven

Spring Lake

Norton Shores

Muskegon

Holland

Zeeland

Grand Rapids

Coopersville

Whitehall

GET A COMPREHENSIVE I.T. SYSTEMS AUDIT >>>
+ GET SUPPORT