CALL 1-877-890-7335

If you're experiencing problems, just "Submit a Ticket", fill out the required information, and give us a detailed description of the issue you are experiencing. Your ticket will be handled electronically and quickly addressed. We also offer a remote support service 24 hours a day, 7 days a week.

If you have any other issues feel free to email us at


  • We're IT when it comes to I.T.®


    CALL 1-877-890-7335

  • Certified & Professional Partners



  • Is Your Network Secure?



  • We're Here When You Need Us




We help our clients with 

Managed I.T. Services

We provide both blocktime service and monthly service contracts, so that you pay for what you need, and nothing more.

Computer Repair Service

Computer down? One of our knowledgeable specialists can help you to identify and resolve the problem in a timely fashion.

Network & Email Security

We’ve partnered with the best names in security to ensure that your network, email and business data have the highest level of protection.

Cloud Consulting

Cloud computing offers a lot of benefits for businesses big and small. With Office 365, enhanced security, and the option to work collaboratively from anywhere in the world, the cloud can seriously improve your business’ productivity levels.

Backup & Disaster Recovery

In case of emergency, you want your business to be prepared and secure. Red Five provides multiple disaster recovery and backup services to make sure that your business maintains productivity even in the event of an emergency.

Help Desk Services

As a client of Red Five, you will have access to our help desk support 24 hours a day, 7 days a week, via phone, email or our online ticketing system. We provide you with the best help support, for exactly when you need it.

We’re certified and friendly professionals:


Determine the strengths, weaknesses of your I.T. System. Discover opportunities to save money. Assess your risk and shore up looming security threats. Get started today…



Security Alert: WannaCry Ransomware Virus

May 16, 2017
The WannaCry Virus is a ransomware computer worm that targets the Microsoft Windows operating system. The virus was used to launch the WannaCry ransomware attack on Friday, 12 May 2017. Exercise extreme care when opening email links or attachments. You may have seen recent news regarding the WannaCry ransomware virus. This virus is expected to have a significant impact in the coming days. Protect your data by: Avoid clicking on links or opening attachments or emails from people you don’t know or companies you don’t do business with Ensure you have smart screen (in Internet Explorer) turned on, which helps identify reported phishing and malware websites and helps you make informed decisions about downloads Ensure that the pop-up blocker is running on your web browser If you save documents to your local computer, regularly backup your important files. For those clients who do not use Red Five Managed Security Services: Make sure your Windows Operating System is up-to-date Make sure your Windows Server Operating Systems are up-to-date Red Five has performed the necessary updates to servers and all of workstations managed under the Managed Security Services (aka. Managed Workstation Service). Impact Spreading of this Ransomware strain starts through the normal routes. A spam email is sent containing a malicious link or a malicious document. Once a target activates the malware by either clicking the link or opening the document the malware will hold the computer hostage until a ransom is paid. It does this by encrypting all of the files on the system with an encryption key. Once a ransom is paid a decryption key is supplied to the customer to decrypt the computer and its files. For more information on WannaCry virus, continue reading the article originally posted by For more information on WannaCry virus, continue reading the article originally posted by (link). Please contact the Red Five IT Support team for any additional assistance. 1-877-890-RED5 (7335)

How Managed IT Services Drive Growth for Small Businesses

February 24, 2017
In previous blogs, we’ve talked about how managed IT services are a practical, money-saving option for many small businesses. And it’s true – IT services are the ideal way to get a team of experts on your side without having to pay a fortune. But what if we told you that IT services could actually drive small business growth? If you already have an IT service provider, this probably isn’t a big surprise, but there are many businesses out there that don’t realize that managed IT does a lot more than solve frustrating tech problems: they set your business up for success as you continue to grow. When used effectively, a managed IT service provider offers many advantages that drive growth for your small business in the following ways: Better client relations Customers appreciate a company with decent technology, and more and more frequently, they’re coming to expect it. Doctors offices now have patients registering on iPads and restaurants allow you to make mobile reservations these days. There’s no question that in every sector of the market, consumers prefer a streamlined, easy to use, tech-friendly process. No matter what type of small business you have, an IT service provider can help you streamline these processes and ensure your clients’ information is retained with the highest level of security. And when your clients are satisfied with their experience at your small business, it helps you in more than one way. Not only do your existing clients confirm that you’re the one they want to do business with, but they tell their friends about your great service, which expands your client base and drives future growth. Access to newer, updated technology The old disadvantage of being a small business with an IT department was a lack of resources. Back before managed IT service providers got going, you were limited by what your very small IT department could handle, and the budget you had to spend on technology. With an IT service provider, you have access to all of the most updated technology out there, for one reasonable price. As an IT service provider, your provider has access to, and understands all of the latest technology, because that’s what they do. By using an IT service provider, you have access to those updates and innovations by proxy. Not only does this streamline your own business operations, but it makes you look more professional, both to other companies and to consumers. With managed IT services, you have the ability to set up your company with the same level of technology as much bigger companies, without having to pay for the entire IT team. Instant Scalability If your IT infrastructure can’t keep up with your business’ growth, your business can suffer the consequences. Luckily, managed IT services solve that problem quickly and easily. You don’t have to worry about hiring more IT people to add on servers or handle additional programs, you just have to call up your IT service provider and tell them you’re

Managed IT Services: Let Someone Else Figure IT Out

January 31, 2017
For a long time, it was only the very large businesses who were using managed IT service providers. Everyone assumed they cost a lot of money, and it wasn’t easy to see the value. But now, we know that we use our IT network almost every single day. In fact, there aren’t very many businesses that could run without their network, even for a few hours. So managed IT services providers are slowly becoming more and more popular. But why? What exactly do MSPs do, and why is everyone jumping on the bandwagon? Well, we’re going to tell you, starting with a definition of managed IT services: A managed IT task can be defined as any IT task that is handled by a third-party contractor. So what do managed service providers do? Basically anything IT related that your company needs taken care of. Whether you need regular backups, want to make sure you’re running all the recent updates, or you just need to make sure your network stays up, a managed IT service provider can handle that for you. What makes them better than my IT guy? Well, we’ve got nothing against your IT guy, or any IT guy. Really we try to stick together. But all kidding aside, managed IT services provide you with the very best in IT tech, efficiently and economically. They can do this for 4 reasons: Reason #1 – They’re all experts When you hire someone to handle your managed IT, you’re hiring an entire team of experts. Everyone that works for that company lives, eats, and breathes IT. It’s their job, it’s what they went to school for, and it’s usually what they genuinely like to do. With in-house IT setups, typically a few employees from various other departments are tasked with also keeping the network up and running. While this works great most of the time, these employees don’t have the experience of an IT tech, and they also have way more responsibilities. They’re juggling their day-to-day tasks, in addition to any IT crises that may come up, which means that their sole focus isn’t IT. That’s why hiring a managed IT service provider is often an effective choice. You get the very best in network servicers, at an affordable price. Reason #2 – They’re proactive Since a managed service provider focuses just on providing IT services to all of their clients, they know what updates are out there, and they know how your network is doing at all times. They can install updates as soon as they come out, and they can tweak and change your network before issues come up, rather than fixing them after the network goes down. Now, don’t get us wrong, no managed IT service provider can prevent every network problem out there. From time to time, outages do happen. But the bonus is that they’re extremely less common when you have a team working on your behalf every day. They can detect issues before they occur, and

Flat Rate I.T. Services: What You Need to Know

December 30, 2016
Flat Rate IT services started out as a wonderful IT solution for small businesses. But over time, some people have grown to understand flat rate IT as a way to cheat customers, which happened when a few less-that-moral companies went rogue and started delivering less for their flat rate IT. The common misconception is that when you purchase a flat rate IT plan, you’ll be paying for those services regardless of if the IT company is doing any work or not. However, if you choose a decent, honest IT company, this just isn’t true. Typically, flat rate IT plans mean that you have a dedicated IT team monitoring your network at all times. When you choose a reputable IT company to manage your flat rate IT services, you’ll receive the following benefits: Easy Budgeting One of the most obvious benefits to flat rate IT services is the peace of mind you’ll get from paying the same fee every month. You don’t have to worry about a ridiculous jump in prices from an extended amount of hourly maintenance, and you still know you’ll have the IT response you need in case something does require maintenance. It’s predictable and it’s reliable, and you know you won’t have to scrounge or scrimp to pay your IT bill every month. Rest Easy When you sign up for a flat rate IT services plan, you know that competent, well-trained IT professionals will be monitoring your network 24/7. They’ll be running updates and making sure they know all the latest technology, so they can apply it to your network as necessary. Those IT professionals will also be there in case something does go wrong. A decent flat rate IT services plan will ensure your site is up and running as much as possible, because even though no one’s perfect, a good IT company can exponentially shorten your network’s downtime. Forget Performance Evaluations One of the most difficult parts of having an in-house IT team is that you have to hire all of your employees. And when you don’t know IT inside and out yourself, it’s hard to judge who’s good and who isn’t. By outsourcing your IT, you can forget about the lengthy interviews and the performance evaluation, and simply rest assured that the professionals monitoring your network are trained and licensed to service your IT system. You won’t have to worry that the person you hired is under qualified or unprofessional since it’s your provider’s job to employ only the most skilled IT professionals to monitor your site. Avoid Break and Fix Mentality Finally, good flat rate IT service plans should move your company away from the break and fix mentality of service. For example, businesses that hire IT companies on an as-needed basis wait until something is clearly wrong before they call an IT tech. When you have a permanent IT service provider, they’re going to catch most of those issues before your company’s network fails, which limits your downtime and increases productivity. While

5 Most Common Network Security Mistakes

November 30, 2016
These days, it seems like your entire business is run on a computer. From email to filing information, everything you do is kept on your work desktop and stored on the company network. So what happens if the network gets hacked? As you can imagine, nothing good. A hacked network can mean deleted or stolen personal files, loss of all kinds of integral company data, and who knows what else. To fend off these hackers, you have to have advanced network security programs. And more than that, they have to be working for you, instead of against you. Network security that isn’t being updated or maintained is just as dangerous as not having any network security at all. So, to help you avoid that fateful hacker encounter, here’s a list of the 5 most common network security mistakes and how to avoid them: #1 Weak Passwords If we’ve said it once, we’ve said it a million times: you need to have secure passwords. Weak passwords are easily the number one network security mistake we see every single day. We get that it’s easy to remember your pet’s name or your child’s birthday, but that’s also fairly public knowledge. Encourage your employees to 1) reset the default password, and 2) use a password with uppercase letters, lowercase letters, numbers, and special characters. You may have to change your network settings to allow passwords with special characters, but it’s more than worth it. The security of your network is considerably more important than the 5 minutes it will take you change the settings. It’s also a good idea to have regular password updates. It doesn’t have to be every week or every month, but have your employees change their passwords every few months or so, just to ensure your network security. #2 Uninformed Employees Your employees aren’t network experts, and that’s okay. But they do need to be aware of basic network security protocol so you don’t have 20 little liabilities running around your office every day. It’s easy for an employee who isn’t computer savvy to accidently click on a dangerous link, or download a suspicious email attachment that happens to be a virus. We’re not saying they have to know all the ins and outs of computers, but they should have a general idea about how to avoid spyware and malware, and they should be kept aware of any new network security threats or viruses that come up. Make sure to let employees know how to recognize suspicious attachments and prohibit access to sites that could pose a threat to your network. To help employees practice safe network security protocol, it may be helpful to provide a list of safe internet browsers, as well as trusted websites and hosts. When they know where it is safe to go, and where it isn’t, everyone will be working to keep the network safe. #3 No Regular Maintenance If you don’t have an IT department or servicer, it’s easy to let your network

We’ll bring great service and support to you:

Grand Haven

Spring Lake

Norton Shores




Grand Rapids