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CALL 1-877-890-7335

If you're experiencing problems, just "Submit a Ticket", fill out the required information, and give us a detailed description of the issue you are experiencing. Your ticket will be handled electronically and quickly addressed. We also offer a remote support service 24 hours a day, 7 days a week.

If you have any other issues feel free to email us at support@redfiveit.com.

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The Red Five Difference

You’ll notice it in your first contact with our staff of professionals.
Over time, the good feeling grows as you realize the smart choice you’ve made to go with the most certified IT shop on the lakeshore. Here’s why…
Qualified

Every Red Five technician is Microsoft certified. As a company, we’re proud to be a Silver Certified Microsoft Partner. Don’t take our word for it. Go online to Microsoft Pinpoint. Search companies within 25 miles of Muskegon. See where we rank.

Relational

Red Five wants to be your trusted adviser today, and forever. Our goal is to build longterm, mutually satisfying relationships. That’s why we’re attentive and quick to respond, treat you with respect no matter your size, take time to explain complicated concepts, and go above and beyond.

Professional

It’s not a word we use lightly at Red Five. The quality care and service you experience from our team is a direct result of our hiring and training practices. We screen and test our job candidates, both for technical competency and personality. That’s to make sure they’re a good fit for our team and, ultimately, to serve you. Even then, new employees “job shadow” experienced technicians for six months before making service calls. We are proud of our front line employees who represent us.

Customer-focused

We dig in and get our hands dirty learning your processes. The more we understand you, the better we can meet your IT needs. No one-size-fits-all fixes that are “just good enough.” We provide effective, affordable, engineered solutions with real, innovative answers that save you real money. We work within the constraints of your budget to develop a business technology plan that is right for you.

Integrity

We want your business. Even more, we want to be your trusted resource partner. What we offer is not a sales “pitch,” but objective advice and straight talk: a reasoned, researched, honest solution to fit your needs for both the short and long term. Technicians, not sales staff, drive hardware selections.

Consistent

While we grow, we keep those long-term client relationships in mind. Our goal is to create careers, not jobs. That means the same, trusted Red Five professionals should be around to serve you for a long time. We’re here, and we’re here to stay.

Value

We deliver solutions based on saving you money, not boosting our bottom line. Our costs are what our costs are, and they’re earned. No surprise fees after the fact. At Red Five, we’re high on value, low on hassle.

Collaborative

Hire us to fill all your IT needs or just to augment your current team. We’re flexible. Either way, we’ll make it better. We are dedicated to the success of your business, not just your network.

Community-minded

We’re proud to serve West Michigan, and we’re active in the community, supporting education, business and nonprofit groups.

Get Help With I.T. Services

Our services and plans range in size and scale for large and small companies. One thing remains consistent throughout our business: We strive to provide the highest level of I.T. Service available. We’d love to hear how we can be of service to you.

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