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We help our clients with 

Managed I.T. Services

We provide both blocktime service and monthly service contracts, so that you pay for what you need, and nothing more.

Computer Repair Service

Computer down? One of our knowledgeable specialists can help you to identify and resolve the problem in a timely fashion.

Network & Email Security

We’ve partnered with the best names in security to ensure that your network, email and business data have the highest level of protection.

Cloud Consulting

Cloud computing offers a lot of benefits for businesses big and small. With Office 365, enhanced security, and the option to work collaboratively from anywhere in the world, the cloud can seriously improve your business’ productivity levels.

Backup & Disaster Recovery

In case of emergency, you want your business to be prepared and secure. Red Five provides multiple disaster recovery and backup services to make sure that your business maintains productivity even in the event of an emergency.

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As a client of Red Five, you will have access to our help desk support 24 hours a day, 7 days a week, via phone, email or our online ticketing system. We provide you with the best help support, for exactly when you need it.

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LATEST RED FIVE I.T. NEWS

Multi-factor Authentication Demystified

March 25, 2020
Multi-factor Authentication Demystified You have probably come across the term multi-factor authentication of late. It is an IT buzzword today and is fast becoming one of the best practices of cybersecurity. So, what is multi-factor authentication, exactly? Read this blog to find out. Multi-factor authentication, as fancy as the term sounds, is just multiple barriers to data access which adds to the security component. In simple terms, imagine, your data in a box and that box fit into another, and then into another–all with locks. It is basically adding layers of security to your data. In fact, we are already experiencing multi-factor authentication on a regular basis. For example, when you want to make a transaction online using your banking portal, chances are, it sends you an OTP (one-time-password) to your mobile number that’s registered with your bank. Some banking portals also ask you for the grid numbers on the back of your debit card, some online transactions using credit cards ask for CVV or expiry dates. Even Gmail, Facebook, and LinkedIn use multi-factor authentication when they see unusual activity in your accounts such as a first-time log-in from a device you haven’t used before, or a log-in at a time that you don’t usually access your Gmail, Facebook or LinkedIn accounts. Going beyond OTPs, Facebook takes multi-factor authentication a notch higher by asking you to identify a couple of your friends on Facebook or your most recent profile picture. According to Wikipedia, Multi-factor authentication (MFA) is an authentication method in which a computer user is granted access only after successfully presenting two or more pieces of evidence (or factors) to an authentication mechanism: knowledge (something the user and only the user knows), possession (something the user and only the user has), and inherence (something the user and only the user is). In simpler terms, that means, As the first layer of security, we have passwords, answers to security questions, PIN numbers etc., The second layer includes authentication methods such as OTPs, security tokens, access cards, etc., The third, and final layer is something personal to the user. Examples include biometric validation such as an eye scan, fingerprint scan, voice commands or facial recognition. So, you see, even something as simple as withdrawing money from an ATM has you going through the multi-factor authentication process. You need to key in your PIN number and use your debit card to be able to transact successfully. With cybercrime being rampant, businesses cannot rely on the old school access authorization methods using a single password or PIN. Ask an MSP today about setting up a strong, reliable, multi-factor authentication system for your data.

4 Lesser-known benefits of hiring an MSP

March 18, 2020
4 Lesser-known benefits of hiring an MSP You are probably aware of the most common benefits of signing up with an MSP such as On-demand IT support: Having an MSP ensures that you get priority IT support when you need it. Scalable IT infrastructure: With an MSP by your side, you can scale your staff structure up or down without worrying about the IT aspect of it. Need to add 20 people to your workforce? You focus on the hiring, while your MSP will work out the IT logistics Lower IT costs: Overall, having an MSP gives you a lot of cost savings vis-a-vis having an IT team in-house. Even if you have an IT team in-house, you can have them work in tandem with your MSP for the best results. Or, have them focus on research and optimization of your IT environment instead of focusing on mundane tasks like backups or software updates. But, here are a few more benefits that are often overlooked. IT analysis An MSP has the expertise needed to analyze your IT infrastructure and identify problems that impact your workforce’s productivity negatively. Whether you sign up with an MSP or not, you should definitely hire one to analyze your existing IT infrastructure. They will be able to identify possible IT glitches, security lapses and hardware or software problems that can trigger a breakdown of your IT architecture. Better deals on IT purchases MSPs often have agreements with software or hardware vendors and will be able to get you a better quote on your IT purchases. Plus, with their knowledge and expertise, they are in a good position to help you choose the hardware or software that will work best for you. Hassle-free compliance As a business, you have certain IT rules and regulations to adhere to. An MSP can help you meet these effectively. With an MSP on board, you can focus on running your business without worrying about meeting regulatory requirements. Staying ahead of the curve An MSP is an expert at what they do. They are in the industry, working closely with hi-tech companies, analysts and vendors. They are more likely than your internal IT team to be aware of newer technology and tech-related market trends. By making them a part of your business, you benefit from their knowledge and your business stays ahead of the curve from the technological point of view. Working with an MSP offers numerous benefits to an organization, especially, to an SMB as it allows them to divert their resource investments to more productive assignments.

Dark web monitoring: What you need to know

March 11, 2020
Dark web monitoring: What you need to know The dark web is essentially a marketplace for cyber criminals. If your data has been compromised, the dark web is the place where it is traded. It could be sold by miscreants, to miscreants, who can later hack into your system or extort money from you to prevent a data leak and so on. What can be the implications for your organization if you are on the dark web? If your data is on the dark web, it puts your business and your customers at risk. For example, as a business, you possess a lot of the Personally Identifiable Information (PII) of your customers, which, if leaked can even shut down your business by Attracting lawsuits that require you to shell out large sums of money in the form of fines or settlements Causing serious damage to your brand Resulting in the loss of customers and new business What are dark web monitoring services? One way to mitigate the risks of the dark web is by signing up for dark web monitoring services. As a part of the dark web monitoring service, a company may keep an eye out for any information you specify or that is related to you that may be present or traded on the dark web. There are various avenues where such information may be made available on the dark web. Examples include Chat forums Blogs Social media platforms Online marketplaces (Dark web’s equivalent of eBay or Craigslist) Another service offered as a part of dark web monitoring includes vulnerability alerts. On the dark web, there will be entities who will be willing to give away information about vulnerabilities in certain systems/software for a price. A company that offers dark web monitoring will keep an eye out for such information and alert its customers of such threats. Companies offering dark web monitoring services may also be able to offer you industry insights, trends, and benchmarks that can help you proactively tighten your cybersecurity. What you can do: Safeguarding your data against the dark web With dark web monitoring services, you will know if there has been a data breach. Let’s say you come to know your e-commerce website’s user IDs and passwords have been stolen, or your customer’s credit card data has been leaked via your database, you can take the necessary steps to mitigate a possible ransomware attack or data leak before it happens. But, that’s reactive. That’s damage control after the damage has been done. While dark web monitoring services can warn you if your data has been compromised, here are a few things that you can do to keep your data safe in the first place. Password hygiene Follow good password hygiene and industry best practices. Establish clear password policies and rules and regulations regarding password sharing. For example, discourage the use of the same passwords for multiple accounts or use of passwords that are too simple or obvious such as user’s name, date of

The dark web: An introduction

March 4, 2020
The dark web: An introduction Have you come across the term, dark web, recently? As a business, you might have heard that you need to keep your data safe from the dark web. So, what is the dark web anyway? Read on to find out… What is the dark web? The cybercrime landscape is evolving fast. The “Nigerian” email scams are now old. Cybercriminals are smarter and more organized now–almost functioning like professionals. In fact, there’s a sort of a parallel universe where they all operate in a very corporate-like manner. And that parallel universe is called the Dark Web. The surface web, the deep web and the dark web Essentially, the internet can be categorized into 3 parts. The surface web, which includes your ‘regular’ websites–the kinds that just show up on web searches. For example, you type, Dog Videos and links to a bunch of dog videos on YouTube shows up. YouTube, in this case, is an example of the surface web. The deep web, which shows up in web searches, but requires you to log in to view specific content. For example, your internet banking page or your netflix subscription. Then comes the dark web. The dark web is part of the internet that isn’t visible to search engines and requires the use of an anonymizing browser called Tor to be accessed. The dark web offers anonymity and hence is the hub for all sorts of illicit activities in today’s internet age. Strictly speaking, the dark web typically hosts illicit content. The kind of content that you find in the dark web include Credit card details, stolen login credentials for something as serious as internet banking accounts to something as trivial as Uber or Netflix, Contact details/communication platform for striking deals with hitmen, drug dealers, weapon dealers, hackers, etc., Marketplace to buy malicious codes to help corrupt or jam IT systems and even RaaS (Ransomeware as a service!) All of the above and more, for a fee of course. In short, the dark web is like the underworld of the internet. So, how does it concern you and why you need to steer clear of it? Read our next blog post to find out.

What to consider before hiring an MSP for your Dental Practice

February 26, 2020
What to consider before hiring an MSP for your Dental Practice No doubt, having an MSP to manage the IT requirements of your dental practice offers multiple benefits. But, be sure to consider the following before you sign up with one. Experience Check how experienced your MSP is in their line of business. How long have they been providing managed services? How many clients are they serving currently. What kind of managed services are they well versed with? Getting answers to these questions is very important before you proceed with them. References Ask your MSP to provide you with references of existing clients. Preferably, ask for a couple of references from clients that belong to your own industry–medical/dental practices. Sometimes, there are certain IT challenges/requirements that are very industry specific and you want to be sure that your MSP will be able to handle them for you. Proximity When your IT system breaks, it can virtually bring your whole dental practice to a grinding halt. What you need is quick, timely support. Signing up with an MSP who is close to your location and can be at your office on short notice is a huge plus. Downtime guarantee Check if your MSP offers cyber insurance or downtime guarantee. When your IT shuts down, you lose business. Many MSPs provide downtime guarantee, that is, a commitment that your downtime will be limited to a certain number of hours–sometimes even zero. In the event this guarantee is breached, the MSP will compensate you. Opting for an MSP that offers such guarantees is simply safer. Hiring an MSP to manage the IT needs of your dental practice is a great decision that can save you both– time and money. The right MSP partner will help you grow and grow with you.

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