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We help our clients with 

Managed I.T. Services

We provide both blocktime service and monthly service contracts, so that you pay for what you need, and nothing more.

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Computer down? One of our knowledgeable specialists can help you to identify and resolve the problem in a timely fashion.

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We’ve partnered with the best names in security to ensure that your network, email and business data have the highest level of protection.

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Cloud computing offers a lot of benefits for businesses big and small. With Office 365, enhanced security, and the option to work collaboratively from anywhere in the world, the cloud can seriously improve your business’ productivity levels.

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In case of emergency, you want your business to be prepared and secure. Red Five provides multiple disaster recovery and backup services to make sure that your business maintains productivity even in the event of an emergency.

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As a client of Red Five, you will have access to our help desk support 24 hours a day, 7 days a week, via phone, email or our online ticketing system. We provide you with the best help support, for exactly when you need it.

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LATEST RED FIVE I.T. NEWS

What to consider when investing in cyber insurance

January 22, 2020
What to consider when investing in cyber insurance As a business, you are probably aware of the term, cyber insurance. With the cybercrime rates rising consistently, cyber insurance is increasingly becoming a necessity for survival. Here are a few things to consider before you sign up with a cyber insurance service provider. Risk analysis First, perform an internal risk analysis. Research to understand what kind of cybercrimes are most rampant in your industry and ensure your insurance policy covers those for sure. Like we discussed before, the most basic of cyber insurance covers data breach and associated costs, but you definitely want more than just that. What is the scope of your policy Be clear about the scope of your policy before you sign the dotted line. Remember that cyber insurance functions on the same principles and policies as like any other insurance, which means there will be deductibles, waiting periods and exclusions. Be sure to ask your insurance service provider about them. You don’t want to find out you weren’t covered by insurance until after the attack, at the time of claim. Here are a few things to ask your insurance company in this regard. Does the policy cover you if a breach happens via your sub-contractor or vendor and makes you liable to your clients? If your cyber insurance doesn’t cover those, then make sure your vendors and sub-contractors have cyber insurance to cover you or sign some kind of an indemnity contract with them so you are covered in the event of such incidents. In case of an action byyour employee causing the breach, such as clicking on a fraudulent link or sharing data accidentally to a dubious email ID, will you still be covered? Ask your insurance provider to clearly spell out any deductibles, exclusions and window periods that may exist Check with your insurance provider on what would be your liabilities as the insured. For example, there may be rules regarding anti-virus measures, data safety and security measures, IT training, timely data backups and IT audits, etc., that you may have to follow in order to be eligible to be covered under the insurance in the event of a breach Before you sign up, do your research thoroughly, get proposals from multiple insurance service providers and opt for a policy that covers your needs the most and the best. Sometimes, service providers may be willing to make additions or modifications to an existing policy to meet your exact requirements, which may work best for you.

Cyber insurance: What’s the cost and what does it cover

January 15, 2020
Cyber insurance: What’s the cost and what does it cover Cyber insurance covers a range of elements, the most basic being the legal expenses incurred as a result of falling victim to cybercrime. This includes legal fees, expenses, and even any fines that you may have to pay or financial settlements that have to make with your customers or third parties who have been affected as a result of the incident. Apart from this, depending on the coverage you opt for, your cyber insurance may cover the following. Notification costs In the event of a data breach, the business is required to inform all affected parties of the breach. This involves reaching out to them individually and also through the press. Cyber insurance may cover the costs related to this process. Restoration costs After a cybercriminal attacks your IT infrastructure, you will have to spend money restoring it. There will be considerable expense in terms of recovering the lost data and repairing or replacing affected IT systems. Analysis costs In the event of a data breach, you will have to conduct a forensic analysis to identify the root cause of the breach and figure out how to prevent further occurrences. Cyber insurance may cover the costs of such an investigation. Downtime costs When your business operations shut down, even temporarily, due to IT issues, you lose revenue. You could get a cyber insurance policy to cover such downtime costs. Extortion money In some cases of data theft like a ransomware attack, cybercriminals usually demand a certain amount of money as ransom or extortion to let you access it again. Considering how rampant ransomware attacks are these days, it may make sense to opt for a policy that covers this angle as well. How much does cyber insurance typically cost Depending on the coverage and risk, annual cyber insurance costs range anywhere from $1000 a month to about a million dollars. But, what you need to ask yourself is, how much can it cost you if you ignored cyber insurance? The answer is, it could cost you your business, your customers and your brand reputation. With cybercrimes rising at alarming rates, cyber insurance is not a luxury that only the big players should invest in. It is the need of the hour for any business, irrespective of its industry or size.

Cyber insurance 101

January 8, 2020
Cyber insurance 101 What is cyber insurance With cybercrime becoming a major threat to businesses across the world, irrespective of their size, cyber insurance is fast becoming a necessity more of a necessity than a choice. However, the concept of cyber insurance is still fairly new and not many SMBs are aware of its benefits. Cyber insurance is an insurance that covers your liability in the event of your business becoming a victim of cybercrime. For example, a data breach puts you at risk of lawsuits, makes you liable to your customers/other parties whose data has been compromised because of/via your organization. Cyber insurance covers the financial aspect of such liabilities, making it easier for you to deal with them. Why do you need cyber insurance Many organizations think of cyber insurance as an added cost. They believe they don’t need it for various reasons. Bigger organizations think their IT security measures are watertight and they won’t fall victim to cybercrime, and they also tend to believe that even if they are affected in a one-off case of cybercrime, they are solid enough to discharge their liabilities and come out of the incident with their brand value intact. SMBs, on the other hand, think cybercriminals are most likely to target the bigger players and they don’t need cyber insurance. But, in reality, it is the smaller businesses that are at a greater threat–primarily, because They lack the resources to strengthen their IT infrastructure and their staff is less likely to be trained in identifying cyber threats, making them more vulnerable They are less likely to recover from the damage to their financial and brand health as a result of falling victim to cybercrime The bottom line is, every organization–big or small, needs cyber insurance today. Cyber insurance, however, is not a replacement for cybersecurity. Having cyber insurance doesn’t mean you can be lax about cybersecurity. It is meant as a buffer, to help.your business survive when something slips through the cracks. An MSP can help you tighten your cybersecurity and prevent data breaches and other untoward incidents. Also, being well versed with the IT industry, your MSP can help you understand the IT risks that you need to get covered for. They can also help you pick out the right cyber insurance policies, in some cases, some of them even being insurance advisors or agents.

What should your privacy policy cover?

January 6, 2020
What should your privacy policy cover? As a business, you deal with a lot of personally identifiable information on a daily basis. It can come from anybody who interacts with your business. It could be your clients, your vendors, employees, etc. You need to have a privacy policy declaring how you, as a business entity, will be using that data. There are 5 key elements that a privacy policy must touch upon. They are Information about the data you are collecting Your privacy policy needs to spell out what kind of PII you are collecting. Make sure you cover all possible data –right from something as ambiguous as first names to the more important ones like credit card information. Information about how the data you collect will be used The next step is to state how you will be using the data you procure and for what purposes. For example, if you will be using the data to reach out to customers at a later date to market your products and services, you need to state that. Information about data sharing Who will you be sharing the data with? You need to identify who you will be sharing the PII with. For example, it is possible that your vendors or partners may have access to it. You need to declare this clearly in the privacy policy. Information about data security and storage Your privacy policy should identify how you will be storing the PII. You also need to discuss the security measures you will be taking to keep it safe. A bit from the customer’s perspective The first 4 elements discussed here pertain to disclosure of information regarding data collection, sharing, storage and security. These are all from the business’s perspective. The final item in the privacy policy covers the rights of your visitor. Your privacy policy must mention How visitors can see what PII of theirs has been procured Correct or update their PII What recourse visitors can take if there’s a breach of the privacy policy Be sure to cover all these 5 areas when drafting your privacy policy. You can also run it by a credible MSP or ask them for a template or draft. NOTE: This blog is for informational purposes only and designed solely to encourage awareness of this complex topic. To learn more, contact legal and technical professionals for advice.

7 Tips for creating a great privacy policy

January 3, 2020
7 Tips for creating a great privacy policy A privacy policy is not just a legal requirement, it is a tool to help earn your customers’ trust and to protect yourself. In many ways, it sets the stage for the next steps such as data security, sharing and storage. In this blog, we share 7 tips that will help you when drafting your privacy policy. Update your privacy policy if there’s a change in any process or procedures related to any of the 5 key elements of the privacy policy (data procuring, storage, security, sharing and customer rights) and notify your customers of the update. Even a simple pop-up on the website, telling them you have made some updates to the existing privacy policy and they need to ‘accept’/ authorize the new one, will do. You need to make sure the privacy policy is a part of your website’s sitemap or clearly visible in the footer. The goal is to ensure it is easily accessible to your website visitors, in case they wish to read it. With the same goal in mind, we recommend that you keep it simple. There’s no need to use fancy words and jargon in your privacy policy. Just ensure it covers and conveys everything. Give a link to the privacy policy wherever it can come into play. For example, before filling a form (for demo/appointment/asset download), before check out (at the time of a purchase) or even just as they enter your website. Don’t forget the cookies! If your site uses cookies to store visitors’ preferences with the goal to offer a more personalized browsing experience, you need to let your visitors know of that. A pop-up on your site during their first time visit is a good way to do this. There are many websites online that you can use to get a template or a framework for your privacy policy. A great resource to get started with is the Better Business Bureau’s privacy policy template. They have privacy policy templates customized as per the state you operate in. Here’s a link to one of them- https://www.bbb.org/greater-san-francisco/for-businesses/toolkits1/sample-privacy-policy/ Make sure your privacy policy mirrors the standards for the industry you are in. For example, a privacy policy for a business that sells products may differ from that for a service- oriented firm. An accounting firm or a healthcare service provider may have to cover more ground in their privacy policy owing to other regulatory requirements than a simple ecommerce based product seller. Stay abreast with developments that may affect your privacy policy. The GDPR is one of them. If you are afraid you won’t be able to keep tabs on such news, ask your MSP and legal counsel. If you are too busy to draft a privacy policy that suits your business or are just not sure if you have covered everything that you need to, it may be a good idea to sit with your Managed Service Provider and have them review your existing

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