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We help our clients with 

Managed I.T. Services

We provide both blocktime service and monthly service contracts, so that you pay for what you need, and nothing more.

Computer Repair Service

Computer down? One of our knowledgeable specialists can help you to identify and resolve the problem in a timely fashion.

Network & Email Security

We’ve partnered with the best names in security to ensure that your network, email and business data have the highest level of protection.

Cloud Consulting

Cloud computing offers a lot of benefits for businesses big and small. With Office 365, enhanced security, and the option to work collaboratively from anywhere in the world, the cloud can seriously improve your business’ productivity levels.

Backup & Disaster Recovery

In case of emergency, you want your business to be prepared and secure. Red Five provides multiple disaster recovery and backup services to make sure that your business maintains productivity even in the event of an emergency.

Help Desk Services

As a client of Red Five, you will have access to our help desk support 24 hours a day, 7 days a week, via phone, email or our online ticketing system. We provide you with the best help support, for exactly when you need it.

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LATEST RED FIVE I.T. NEWS

Stars of the show: Cloud and VOIP

September 26, 2022
Stars of the show: Cloud and VOIP Despite annoying challenges presented by the abrupt shift to the WFH model thanks to the pandemic, there were some tech heroes that saved the day. These two made WFH possible. The cloudThe cloud is that platform whereby you outsource your data storage as well as many of your applications. With the cloud, your data and software applications are no longer physically located in a specific geographic location. Therefore, access is no longer tethered to a user’s physical location. The cloud was the biggest game changer during the pandemic because it allowed businesses to get anytime, anywhere access to their data as well as critical applications. It wouldn’t be wrong to say that if it weren’t for the cloud, a lot of businesses wouldn’t have been able to survive the pandemic at all. VoIPAlong with the cloud, VOIP proved to be one of the most critical elements when it came to business continuity during this pandemic. It revolutionized business communications. An acronym for Voice over Internet Protocol, VoIP is a technology that allows you to communicate by sending voice as data packets using the internet. VoIP replaced the old PBX (the phone system which physically tied you to the office if you needed telephony services.) Because VoIP is internet based, it’s functions are accessible from anywhere. It also offers a wider range of services. Going beyond being just a telephone or voice system, VoIP offered organizations a single, unified communication solution that fulfilled all their business communication requirements such as voice calling, video and audio conferencing, and other collaboration requirements–a lifesaver for businesses during the COVID-19 pandemic. Because these two stars are so important to successful WFH, and because they can be difficult to manage with a small IT staff, using an MSP to manage these tools can be an excellent way to support an organization that relies even partly on remote work.

Stars of the show: Cloud and VOIP

September 19, 2022
Stars of the show: Cloud and VOIP Despite annoying challenges presented by the abrupt shift to the WFH model thanks to the pandemic, there were some tech heroes that saved the day. These two made WFH possible. The cloudThe cloud is that platform whereby you outsource your data storage as well as many of your applications. With the cloud, your data and software applications are no longer physically located in a specific geographic location. Therefore, access is no longer tethered to a user’s physical location. The cloud was the biggest game changer during the pandemic because it allowed businesses to get anytime, anywhere access to their data as well as critical applications. It wouldn’t be wrong to say that if it weren’t for the cloud, a lot of businesses wouldn’t have been able to survive the pandemic at all. VoIPAlong with the cloud, VOIP proved to be one of the most critical elements when it came to business continuity during this pandemic. It revolutionized business communications. An acronym for Voice over Internet Protocol, VoIP is a technology that allows you to communicate by sending voice as data packets using the internet. VoIP replaced the old PBX (the phone system which physically tied you to the office if you needed telephony services.) Because VoIP is internet based, it’s functions are accessible from anywhere. It also offers a wider range of services. Going beyond being just a telephone or voice system, VoIP offered organizations a single, unified communication solution that fulfilled all their business communication requirements such as voice calling, video and audio conferencing, and other collaboration requirements–a lifesaver for businesses during the COVID-19 pandemic. Because these two stars are so important to successful WFH, and because they can be difficult to manage with a small IT staff, using an MSP to manage these tools can be an excellent way to support an organization that relies even partly on remote work.

Two reasons to pay attention to software

September 12, 2022
Two reasons to pay attention to software Software matters. What your employees use can impact your firm and your customers. Pay attention. Make rules. New software applicationsIn the pre-pandemic phase, even when companies had staff working from home they were fewer in number and a lot of them even came into the office a couple of times a week to ‘just catch up’ on work and with colleagues. So, no one really had paid any attention to collaborative software programs because engagement levels were pretty high with just a handful of staff working remotely and connecting on the phone or in-person anyway. It was only after the pandemic forced organizations in their entirety began to operate –from CEO to intern–that businesses recognized the need for collaborative software programs such as Microsoft Teams, Zoom Meetings, Google Meet, etc. Similarly, from the productivity tracking perspective, software programs such as TimeDoctor, Roadmap, Tick, Timely, etc., became popular. The challenges of migrating to these tools were two-fold. First, investing in new technology was expensive especially for SMBs, and secondly, everyone had to be trained on how to use it. Data securityWith staff working remotely, data security became a serious concern. When you have staff operating in an office, it is easier to keep tabs on data security. You can have various mechanisms in place to ensure data security. These include firewalls, antivirus software applications, closed, secured, and tightly monitored networks, physical security measures, and monitoring systems such as CCTV cameras, biometric access controls, etc. But, with staff working remotely, a lot of these can’t be deployed, as the employees are mostly using their own personal devices for work purposes and also using their home’s internet connection to access work files. This makes monitoring and imposing restrictions almost impossible. Timely, ongoing and consistent monitoring is a necessity. An MSP has the tools and experience to guide you toward solutions that will keep your datas secure.

Two reasons to pay attention to software

September 5, 2022
Two reasons to pay attention to software Software matters. What your employees use can impact your firm and your customers. Pay attention. Make rules. New software applicationsIn the pre-pandemic phase, even when companies had staff working from home they were fewer in number and a lot of them even came into the office a couple of times a week to ‘just catch up’ on work and with colleagues. So, no one really had paid any attention to collaborative software programs because engagement levels were pretty high with just a handful of staff working remotely and connecting on the phone or in-person anyway. It was only after the pandemic forced organizations in their entirety began to operate –from CEO to intern–that businesses recognized the need for collaborative software programs such as Microsoft Teams, Zoom Meetings, Google Meet, etc. Similarly, from the productivity tracking perspective, software programs such as TimeDoctor, Roadmap, Tick, Timely, etc., became popular. The challenges of migrating to these tools were two-fold. First, investing in new technology was expensive especially for SMBs, and secondly, everyone had to be trained on how to use it. Data securityWith staff working remotely, data security became a serious concern. When you have staff operating in an office, it is easier to keep tabs on data security. You can have various mechanisms in place to ensure data security. These include firewalls, antivirus software applications, closed, secured, and tightly monitored networks, physical security measures, and monitoring systems such as CCTV cameras, biometric access controls, etc. But, with staff working remotely, a lot of these can’t be deployed, as the employees are mostly using their own personal devices for work purposes and also using their home’s internet connection to access work files. This makes monitoring and imposing restrictions almost impossible. Timely, ongoing and consistent monitoring is a necessity. An MSP has the tools and experience to guide you toward solutions that will keep your datas secure.

Access matters when things go to **and?)!

August 29, 2022
Access matters when things go to **&?)! The COVID-19 pandemic brought a multitude of lessons along with it, on both the personal and professional fronts. From the business perspective, the pandemic turned things upside down across almost every industry. One of the biggest trends that the pandemic brought was remote work. While working from home (WFH), or telecommuting as it was called earlier, existed in some industries, the pandemic made WFH mainstream for everyone. From doctor’s offices, to SMBs to IT companies, almost every industry had to resort to remote operations to stay in business. This shift from on-site, brick-and-mortar offices to WFH brought along with it some serious challenges. This blog discusses 2 ways businesses leveraged technology to overcome the various challenges businesses faced with the sudden shift to the remote work environment. Data accessThis was one of the first and foremost challenges. When shelter-in-place orders and lockdown restrictions were imposed and people couldn’t get to work, the biggest question was, “How do we access data remotely?” Organizations that had already embraced the cloud to store and access data were clear winners in this round. Having data in the cloud meant their staff could access the data from anywhere. All they needed was an internet connection and of course a computer, tablet, or even a smartphone. Organizations that still relied on traditional methods of data storage including hard drives, on-site servers, etc., had a tough time getting their staff enabled to work remotely. Productivity and engagement trackingAnother aspect companies struggled with as WFH became the norm was productivity and engagement tracking. When your staff is not in the office, how do you keep track of their productive hours and engagement levels? Also, there was the challenge of keeping the employees motivated and connected with the brand in the confines of a remote environment. This is where new software applications came into the picture. These two different issues arose directly from the WFH scenario created by the pandemic. Without a solution to the first problem, WFH would be basically impossible. However, the existence of the internet and the trend toward cloud storage made access to work-related data possible. The second issue is more of a work in progress. How much employers will really need software applications to track remote work is problematic. In fact, it may, in many cases, be unnecessary. Research over the past year is indicating that WFH is actually increasing productivity. However, one thing is for certain, remote access from anyplace anytime to data is a permanent requirement.

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