GET SUPPORT

24/7 EMERGENCY:
CALL 1-877-890-7335

If you're experiencing problems, just "Submit a Ticket", fill out the required information, and give us a detailed description of the issue you are experiencing. Your ticket will be handled electronically and quickly addressed. We also offer a remote support service 24 hours a day, 7 days a week.

If you have any other issues feel free to email us at support@redfiveit.com.

REMOTE SUPPORT
SUBMIT A TICKET
CLIENT PORTAL
APPRIVER PORTAL
DOCUMENTATION PORTAL
MONITORING PORTAL

  • We're IT when it comes to I.T.®

    YOUR NEXT FULL-SERVICE MANAGED I.T. COMPANY...

    CALL 1-877-890-7335

  • Certified & Professional Partners

    QUALIFIED PEOPLE IMPLEMENTING QUALITY HARDWARE...

    LEARN MORE

  • Is Your Network Secure?

    OUR NETWORK MONITORING PROGRAM HELPS YOU REST EASY...

    GET STARTED

  • We're Here When You Need Us

    OUR 24/7 HELP DESK SUPPORT IS READY...

    GET STARTED

1
/
3
/

We help our clients with 

Managed I.T. Services

We provide both blocktime service and monthly service contracts, so that you pay for what you need, and nothing more.

Computer Repair Service

Computer down? One of our knowledgeable specialists can help you to identify and resolve the problem in a timely fashion.

Network & Email Security

We’ve partnered with the best names in security to ensure that your network, email and business data have the highest level of protection.

Cloud Consulting

Cloud computing offers a lot of benefits for businesses big and small. With Office 365, enhanced security, and the option to work collaboratively from anywhere in the world, the cloud can seriously improve your business’ productivity levels.

Backup & Disaster Recovery

In case of emergency, you want your business to be prepared and secure. Red Five provides multiple disaster recovery and backup services to make sure that your business maintains productivity even in the event of an emergency.

Help Desk Services

As a client of Red Five, you will have access to our help desk support 24 hours a day, 7 days a week, via phone, email or our online ticketing system. We provide you with the best help support, for exactly when you need it.

We’re certified and friendly professionals:

COMPREHENSIVE I.T. SYSTEMS AUDIT – JUST $249

Determine the strengths, weaknesses of your I.T. System. Discover opportunities to save money. Assess your risk and shore up looming security threats. Get started today…

REQUEST MY I.T. SYSTEMS AUDIT >>>

LATEST RED FIVE I.T. NEWS

Free Internet Access? Don’t fall for this one

January 22, 2021
Free Internet Access? Don’t fall for this one One of the popular internet scams that has been doing the rounds since 2017 is the one about “Free Internet”. This scam seems to resurface and somehow manages to claim quite a few unsuspecting victims. Here’s how they catch you. Ads are created on Google, Facebook, popular search engines and social media platforms advertising free internet hours. The ads look professional and show up on general searches and on social media when surfing. This offers a sense of validity. Once you click on the ad, you will be taken to their website, where you will be asked to perform an action, such as Filling out a form with your Personally Identifiable Information (PII) Sharing your credit card information, and though you will be promised that your card won’t be charged, you may end up signing up for something or subscribing to a service for which your card will be charged later. Sharing a few email IDs or phone numbers–basically contacts with whom you will be asked to share the message in return for free internet service. How to stay safe?As always, remember no one offers something for free. Whether it is free internet access or tickets to a concert, if it is something of value, then you will be expected to provide some value in return. Steer clear of offers that seem too good to be true. If you receive a message from someone you know and trust, please let them know that their link may be a problem. No matter what, don’t open a link from anyone if you aren’t entirely sure the links are valid.

Online shopping? Watch out for these red flags

January 15, 2021
Online shopping? Watch out for these red flags Who doesn’t like online shopping? Online shopping has opened up a whole new world to us. Get whatever you want, whenever you want, without wandering from store to store. It doesn’t matter if it is too hot to venture outside or if there’s a blizzard out there, you do your shopping from the comfort of your couch and the stuff at your doorstep. You get great deals, some are better than in-store specials. But, did you know cybercriminals love the concept of online shopping as much as you do. Cybercriminals are exploiting the growing popularity of online shopping to cheat unsuspecting buyers through techniques such as phishing, malware injection, etc. Here are a few tips that may work to keep you safe from being a target of cybercriminals as you shop online. How to determine if the ad or shopping site is genuine?As you browse the web, you will come across various ads targeted at your interests. Businesses engage in ‘Retargeting’ which means they use cookies to target you with very specific ads until you buy something. For example, look at a wallet and, you will see ads for wallets on various other sites you browse even if they are not shopping sites. Are those ads genuine? Before clicking on any ad you see online and making a purchase, be sure to verify if the ad is genuine. The same goes for shopping sites. Before you shop, you need to ensure the site is genuine, especially since you will be sharing your credit card details or Personally Identifiable Information (PII) such as your address. Here are a few things to check before you make that online purchase. English: Keep an eye out for grammatical errors or spelling mistakes in the ad. Fake ads and sites may look a lot like the actual ones, but spelling mistakes or grammar errors may tell the true story. Scammers don’t have content writers to write great sales content! Check the URL: When at a shopping site, always check the URL in the address bar to ensure it is genuine. For example, if you see www.1amazon.com or www.amazon-usa.com, you should know it is not the same as www.amazon.com. Checking the URL also lets you detect website cloning and phishing. Website cloning is one of the most popular methods used by scammers to fleece consumers. As the term suggests, the cybercriminal first creates a ‘clone’ site that looks exactly like the original one, barring a very minor change in the URL. Don’t Get Phished!Phishing is when you receive a message, usually through an email or a text message asking you to take an action, such as clicking on a link, filling out a form, logging into an account, etc., Such messages look as though they are genuine. But, the form fill, account login, or link will take you to a spurious site where your information will be captured for bad use. Checking the URL will help you detect

DNS Cache poisoning: What every SMB must know

January 8, 2021
DNS Cache poisoning: What every SMB must know In one of the most common poisoning attacks, the attacker poisons the DNS Cache with the aim of leading visitors to a fake website. In a DNS cache poisoning case, the attacker gains control of the DNS server and then manipulates cache data such that anyone typing the URL of the actual website is redirected to the fake one. This could be a phishing site where the attacker would have carefully laid out a trap to capture the unsuspecting victim’s personal data or secure information. For example, the visitor thinks they are logging into their bank’s website online, but are actually on the attacker’s phishing site, where they enter the login credentials. Protecting yourself against DNS poison attacksHere are some ways to protect yourself and your customers from becoming victims of DNS poison attacks.     As discussed before, one of the most common poisoning attacks is the DNS attacks. Cybercriminals try to corrupt your DNS server using theirs. You can prevent this by bringing a trained professional onboard for your DNS server set-up. An expert will know to set up your DNS server such that it has a minimum relationship with other, external DNS servers, thus limiting your attacker’s ability to corrupt your DNS server using theirs. As a best practice, ensure that your DNS servers only store data related to your domain and not any other information. It is harder to corrupt the system when it focuses on a single element. Another best practice is to ensure that you are up-to-date on all DNS security mechanisms and are using the most recent version of the DNS. Ensure your site has, in layman terms, an SSL certificate and make sure it is HTTPS. Using encryption, a site with HTTPS protocol allows for a more secure connection between its server and the internet and is better at keeping cybercriminals out. Having an SSL certificate also ensures your site’s name shows up alongside the URL in the address bar. This is an easy way for visitors to identify if they are on a genuine site or not, thus helping them steer clear of phishing attacks and clone sites. Data poisoning is one of the lesser-known and hence less talked about forms of cybercrime. But, it can inflict great damage–perhaps even more damage than the other obvious threats such as viruses and ransomware, because, unlike a Denial of Service (DoS) attack or a Ransomware attack where you know the moment the malware has hit your system, in a data poisoning attack, the malware is incorrect data that slithers into your system quietly like a snake and changes its overall functioning before delivering the big blow.

Protecting yourself against poison attacks

January 1, 2021
Protecting yourself against poison attacks Data poisoning by way of logic corruption, data manipulation and data injection happen when the attacker finds a way to access your data set. The kind of poison attack varies depending on the level of access the attacker is able to achieve Here’s what you can do to ensure such access is prevented. The data poisoning attacks discussed above adversely affect your IT system’s machine learning capabilities. So, the first logical step would be to invest in a good machine learning malware detection tool. These tools are different from the typical anti-malware tools you get in the market and are specifically designed to prevent machine learning capability poisoning. Always follow general IT security best practices such as- Training your employees to identify spam, phishing attempts, and possible malware attacks Following good password hygiene, which means never sharing passwords and only using passwords that meet the required security standards Having a powerful IT audit process, tracking and version control tools, so as to thwart any possible insider attacks Ensuring the physical security of your IT systems by way of biometric access, CCTV systems, etc., Whether it is data poisoning or a malware attack, you certainly don’t have the time to look into all the security aspects yourself. Even if you happen to have an in-house IT team, this 24/7 monitoring may be too much for them to handle as you grow. Consider bringing a reputed MSP on board to help you with this, so you can focus on your business, worry-free, while they ensure your data is safe.

Poison Attacks: A quick overview

December 25, 2020
Poison Attacks: A quick overview Smart technology is everywhere. Not just in our offices, but even in our day-to-day lives with tools like Google Home and Alexa becoming a commonplace. With technology becoming smarter every minute, the risks are increasing by the minute as well. Cybercriminals are finding new ways to corrupt our IT networks to disrupt our businesses, hold our data hostage and even clear our personal bank accounts. Some of the more overt, commonly known acts of cybercrime include hacking, phishing, and ransomware attacks. This blog discusses a lesser-known cybercrime–Poison attacks. What are Poison attacksPoison attacks are attacks on the ability of the system to make smart decisions. Think about this. How do systems make intelligent decisions? Based on the training or data they receive. This data is used to hone the artificial intelligence of the system to help make smart decisions. Poison attacks mess the very base–the training data set. Poison attacks basically skew the system’s data model in such a way that the output is no longer as intended. They create a new normal for everything. Poison attacks are primarily backdoor attacks. In a backdoor poison attack, the attacker creates a loophole in the core data rule and trains the system to adhere to that rule so it can be exploited at a later time. For example, let’s say, the access control for a particular file is set such that it will allow only those beyond the VP level to view the data. If someone changes the main parameter to include manager level in there, the core data set is violated and the system will not detect an intrusion by someone at the manager level, even if they log in with their credentials. Unlike Ransomware, poison attacks don’t make much noise but cause far more damage as they can go undetected for a longer time. Follow our blog next week as we discuss the 3 common types of poison attacks Watch out for these poison attacks!Poison hamper the ability of the system to make smart decisions by disturbing the very core data set that is used to make a decision. Poison attack methodologies typically fall into one of the following 3 categories. Logic corruption Data manipulation Data injection Logic corruptionIn logic corruption, the attacker changes the basic logic used to make the system arrive at the output. It essentially changes the way the system learns, applies new rules and corrupts the system to do whatever the attacker wants. Data manipulationIn data manipulation, as the name suggests, the attacker manipulates the data to extend data boundaries that result in backdoor entries that can be exploited later. Unlike logic corruption, the attacker doesn’t have access to the logic, so they work with the existing rule and push data boundaries further with a view to accommodate them later. Data injectionIn data injection, the attacker inserts fake data into the actual data set to skew the data model and ultimately weaken the outcome. The weakened outcome then serves as an

We’ll bring great service and support to you:

Grand Haven

Spring Lake

Norton Shores

Muskegon

Holland

Zeeland

Grand Rapids

Coopersville

Whitehall

GET A COMPREHENSIVE I.T. SYSTEMS AUDIT >>>
+ GET SUPPORT