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We help our clients with 

Managed I.T. Services

We provide both blocktime service and monthly service contracts, so that you pay for what you need, and nothing more.

Computer Repair Service

Computer down? One of our knowledgeable specialists can help you to identify and resolve the problem in a timely fashion.

Network & Email Security

We’ve partnered with the best names in security to ensure that your network, email and business data have the highest level of protection.

Cloud Consulting

Cloud computing offers a lot of benefits for businesses big and small. With Office 365, enhanced security, and the option to work collaboratively from anywhere in the world, the cloud can seriously improve your business’ productivity levels.

Backup & Disaster Recovery

In case of emergency, you want your business to be prepared and secure. Red Five provides multiple disaster recovery and backup services to make sure that your business maintains productivity even in the event of an emergency.

Help Desk Services

As a client of Red Five, you will have access to our help desk support 24 hours a day, 7 days a week, via phone, email or our online ticketing system. We provide you with the best help support, for exactly when you need it.

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LATEST RED FIVE I.T. NEWS

3 things your Managed Services Provider (MSP) wants you know

September 10, 2019
3 things your Managed Services Provider (MSP) wants you know Are you considering bringing a MSP on board? Or perhaps you already have one. Either way, for you to truly benefit from your relationship with a MSP, you need to build a solid bond with them. As a MSP who has been in this business for long, I can tell you the 3 important steps that will help you get there. Share, share, share Your MSP is your IT doctor. Just as you would share everything about your health with your doctor, you need to share everything related to your business that impacts your IT, with your MSP. Give us an overview of your business and answer questions such as What you do exactly as a business Who are your key clients Which industry verticals do you serve What are your peak and lull seasons, if you have them What are the core regulatory codes that apply to you based on the industries you work for What are your business expansion plans for the near future and in the long run Sometimes clients shy away from discussing all these things because they don’t trust the MSP enough. There is a fear of the MSP sharing business plans and other confidential information with their competitors. As a MSP, I can tell you that we work best with clients who trust us. When you are trusting us with the lifeblood of your business–your IT infrastructure, you should be able to trust us with your plans for your business. Let’s talk often While it’s great that you outsource your IT completely to us, it is still important that we meet and talk. Your business needs may change over time and we don’t want to be caught off-guard. We know you are busy, but set some time aside every month or even every quarter to catch up with us and discuss your IT challenges and needs. Take us seriously Your IT is our business, and we take our business very seriously. So, when we tell you something, such as–to implement strong password policies, limit data access, upgrade antivirus, etc., please take notice! Teamwork forms the core of any successful relationship. Same holds true for your relationship with your MSP. Trust us, pay attention to us and hear us out. We’d love that…and we’d love to work with you!

Migrating to Windows 10: Should you let go of your hardware

September 9, 2019
Migrating to Windows 10: Should you let go of your hardware While you can purchase and install Windows 10 in your existing PCs–the ones currently on Windows 7 OS–it is not recommended. According to Microsoft, Windows 10 has the following minimum requirements Processor: 1 gigahertz (GHz) or faster processor or SoC. RAM: 1 gigabyte (GB) for 32-bit or 2 GB for 64-bit. Hard disk space: 16 GB for 32-bit OS 20 GB for 64-bit OS. Graphics card: DirectX 9 or later with WDDM 1.0 driver. Display: 800×600 If your existing PCs don’t meet the above requirements, it’s time to move on. The above list are minimums. The market today has PCs with better specs that will help you get the most out of Windows 10 and make the switch to the new OS more productive and efficient. Windows 7 was one of the most loved, user-friendly and efficient versions of Windows. This switch sure won’t be easy. It also entails quite a bit of investment in terms of money, downtime and training. Reaching out to a Microsoft-licensed managed services provider (MSP) can help make this transition faster, more efficient and certainly, smoother.

Windows Server 2008 is an Unlocked Front Door

September 9, 2019
WINDOWS SERVER 2008 IS AN UNLOCKED FRONT DOOR Still running Windows Server 2008 or Windows Server 2008 R2? Mainstream support ended in 2015, and all support will end in 2020. This older version leaves you unprotected against the latest viruses, ransomware and malware – all of which are constantly mutating. Microsoft has ceased patches and support, leaving systems running on Server 2008 extremely vulnerable. It is time to migrate to the new release, no matter how much you’d like to avoid it. We can help you through the process, so you can focus on running your business. Contact us for complete support in server migration.

Don’t make these IT mistakes as you grow!

September 3, 2019
Don’t make these IT mistakes as you grow! During the course of IT consultancy, we come across a lot of clients who are not happy with the way their IT shaped up over the years. They feel their IT investments never really yielded the kind of returns they expected and come to us looking to change the trend. When analyzing the reasons for the failure of their IT investment, here’s what we come across most often. Not prioritizing IT This is the #1 mistake SMBs make. When focusing on growing their business, most SMBs think marketing, sales and inventory, but very few consider allocating resources–monetary or otherwise towards IT. IT is seen as a cost-center, rarely prioritized and any investment in IT is made begrudgingly. Going for the fastest, latest or even the ‘best’ technology–which may not be the best for you This is in contrast to the issue discussed above. Many SMBs realize the key role that IT plays in their business success. But they tend to get carried away and invest in the latest IT trends without considering whether it fits their business needs well, or if they really need it. Sometimes it is just a case of keeping up with the Joneses. But, why spend on the fastest computers or largest hard drives when you get only incremental productivity benefits? Your team is not with you When you bring in new technology or even new IT policies, it is your team that needs to work on it on a daily basis. If your staff is not on the same page with you, your IT investment is unlikely to succeed. So, before you make that transition from local desktops to the cloud, or from Windows to iOs or roll out that new BYOD policy, make sure you have your staff on your side. You are not sure how to put it to good use The lure of new technology is like a shiny, new toy. Investing in something popular and then not using it to its maximum is commonplace. Make sure you make the most of your investment in IT by providing your staff with adequate training on how to use it. IT can seem challenging to navigate when you have to do it all by yourself. It entails steep costs when taken care of in-house. Add to that the complex task of deciding what IT investment you will benefit the most from and then training your team to use it…all of this is pretty daunting when you have to do it all by yourself. A MSP has the experience and expertise needed to be your trusted partner and guide in these challenges, helping you make the most of your IT investment.

IT Red Flags to Watch Out For

August 27, 2019
IT Red Flags to Watch Out For As someone running a SMB, you probably have a lot on your plate. You are the core decision maker, responsible for growing your business, keeping your clients happy and getting all the working done. Often, when you have so much going on, one area that gets overlooked is IT. When you are so busy looking into other things, the start of IT issues may slip your watchful eyes. In this blog, we discuss the IT red flags that you need to watch out for. Adware ambush This happens generally when your internet browser has been hijacked and an adware has been sneaked into your system. When you try to surf the net using a hijacked browser, you will find online ads popping up everywhere. And by that we don’t mean the few sponsored search results or a couple of ads that show up when you browse a site. We are talking about ads showing up just about everywhere on your browser. Even a simple link click will take you to an unintended page. It is so evident, you just cannot miss identifying an adware ambush! Strange pop-ups Much like the Adware ambush, strange pop-ups show up when you least expect them. For example, you may be trying to open a presentation or a document and a series of pop-up windows will appear before you are allowed access to the file. Watch out for these, as they indicate the presence of a malware in your system. Spam/Fake emails If, all of a sudden, you see a lot of spam emails being sent from your/your staff’s official email IDs, there may be a worm at work. Often email worms enter the IT system through the download of one infected file and then replicate themselves across the network via email. Worms do this by penetrating the victim’s email security and spread itself across all of the victim’s email contact list through automated emails that look as if they were actually sent by the victim. So, is Sam from Accounting sending you a lot of junk emails? Probably time to get his PC checked. A lot of what used to work before is now broken We all have minor software and hardware issues here and there. But, if all of a sudden, a lot of stuff that used to be up and running seems to be broken, it screams “Red alert”! It could mean that the malware is slowly taking over your IT system, one program at a time. Bottomline–Surprises are good, but not so much in IT. If you find anything amiss, anything different, like a machine that suddenly slowed down, or a program that just doesn’t work anymore or a new plug-in added to your browser or a new homepage, it’s better to take a deeper look and arrest the problem before it spreads elsewhere wreaking havoc through your IT network.

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