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We help our clients with 

Managed I.T. Services

We provide both blocktime service and monthly service contracts, so that you pay for what you need, and nothing more.

Computer Repair Service

Computer down? One of our knowledgeable specialists can help you to identify and resolve the problem in a timely fashion.

Network & Email Security

We’ve partnered with the best names in security to ensure that your network, email and business data have the highest level of protection.

Cloud Consulting

Cloud computing offers a lot of benefits for businesses big and small. With Office 365, enhanced security, and the option to work collaboratively from anywhere in the world, the cloud can seriously improve your business’ productivity levels.

Backup & Disaster Recovery

In case of emergency, you want your business to be prepared and secure. Red Five provides multiple disaster recovery and backup services to make sure that your business maintains productivity even in the event of an emergency.

Help Desk Services

As a client of Red Five, you will have access to our help desk support 24 hours a day, 7 days a week, via phone, email or our online ticketing system. We provide you with the best help support, for exactly when you need it.

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LATEST RED FIVE I.T. NEWS

Outsourcing: an overview

August 8, 2022
Outsourcing: an overview Outsourcing today simply involves using external entities to handle specific, specialized business functions so that organizations can focus on their core competencies. The idea of seeking outside support for areas that are not core to a business is many decades old. However, seeking support from external providers can make a lot of sense, especially in fields that involve considerable complexity. One example, as human resources becomes increasingly complex practice, especially in areas that involve often complex and arcane laws such as benefits and employment law, many smaller companies are increasingly outsourcing some or all of their HR tasks. IT is another example. Like human resources, IT covers a wide range of specialties, for which no one or two individuals can possibly hope to be fully versed in. As the CEO of a small- to medium-sized firm, or perhaps a line manager, why should you consider outsourcing all or part of the IT function? One immediate reason is that IT is a complex field and it is likely top management has only broad knowledge of the issues at hand. As a result, it can be hard to manage an IT department. Setting priorities and guiding IT strategy can be difficult for a leader whose background and focus is on the specific mission of the company or organization. It speaks to the issues of core competencies–is IT yours and does trying to manage it distract? Limited management resources can be drained off, letting management lose some of its focus. Another way to get the most out of any outsourcing of IT is to think carefully how you view their role in the broadest strategy of the organization. When you look for a Managed Services Provider to outsource your IT, you aren’t looking for someone to handle a task. MSP generally focus on specific industries, so they have knowledge of the needs and specific challenges faced by companies in that sector. Additionally, because of that industry sector knowledge, the best MSPs can work as strategic partners, helping you understand what technology can best support your present needs as well as what upcoming technologies might have a positive impact on your future growth and competitiveness. MSPs can help plan and guide at the C-suite level to drive growth.

Can you do this at home?

August 1, 2022
Can you do this at home? Outsourcing HR, real estate portfolio management, tax audits, etc is fairly common nowadays. This whitepaper discusses another function which, when outsourced, can bring greater efficiency and effectiveness to your business’s overall functioning–IT. IT is one of the core functions of any business. There’s no aspect of a business that is untouched by IT. Outsourcing IT is a big decision and it is not surprising that many organizations choose to manage their IT in-house rather than relying on outsourcing. However, outsourcing your IT to a managed service provider offers numerous benefits. AvailabilityDepending on your service level agreement with the MSP, you get access to an IT team 24/7 when you bring a managed service provider on board. With your in-house IT team there will be days when some of them may be on a vacation or an unexpected day off. You also probably cannot justify 24/7 internal IT support, even though your IT needs to run 24/7. All of these challenges can be avoided by signing up with an MSP, who will have a team that’s available when you need them, irrespective of what time or day of the week it is. AgilityHaving an MSP onboard helps make your business more agile and responsive to emergencies. For example, the COVID-19 pandemic brought about a world of change in how businesses operated. With lockdowns and shelter-in-place orders, WFH became the only option for many businesses. Organizations that had MSP partners were able to transition more quickly and do so smoothly, as MSPs were experts in enabling the remote workspace from the IT perspective. Overall, when you have an MSP on your side, they will help you stay ahead of the curve. Irrespective of whether you have IT staff in-house or not, your managed services provider can add a lot of value to you on the IT front.

Can you do this at home?

July 25, 2022
Can you do this at home? Outsourcing HR, real estate portfolio management, tax audits, etc is fairly common nowadays. This whitepaper discusses another function which, when outsourced, can bring greater efficiency and effectiveness to your business’s overall functioning–IT. IT is one of the core functions of any business. There’s no aspect of a business that is untouched by IT. Outsourcing IT is a big decision and it is not surprising that many organizations choose to manage their IT in-house rather than relying on outsourcing. However, outsourcing your IT to a managed service provider offers numerous benefits. AvailabilityDepending on your service level agreement with the MSP, you get access to an IT team 24/7 when you bring a managed service provider on board. With your in-house IT team there will be days when some of them may be on a vacation or an unexpected day off. You also probably cannot justify 24/7 internal IT support, even though your IT needs to run 24/7. All of these challenges can be avoided by signing up with an MSP, who will have a team that’s available when you need them, irrespective of what time or day of the week it is. AgilityHaving an MSP onboard helps make your business more agile and responsive to emergencies. For example, the COVID-19 pandemic brought about a world of change in how businesses operated. With lockdowns and shelter-in-place orders, WFH became the only option for many businesses. Organizations that had MSP partners were able to transition more quickly and do so smoothly, as MSPs were experts in enabling the remote workspace from the IT perspective. Overall, when you have an MSP on your side, they will help you stay ahead of the curve. Irrespective of whether you have IT staff in-house or not, your managed services provider can add a lot of value to you on the IT front.

MSPs save money And you get stuff that matters

July 18, 2022
MSPs save money. And you get stuff that matters. Outsourcing has become a fairly common element in business processes today. What started off as a means to cut business costs and take advantage of cheaper resources based offshore has now become an essential part of running a business today. (Its definition doesn’t necessarily include offshore outsourcing, of course) This blog looks at two additional areas where IT outsourcing can dramatically improve revenues. In particular, outsourcing can avoid high-fixed costs when you are trying to meet peak demand periods or have 24/7 coverage available. Cost benefitsHaving an MSP manage your IT infrastructure completely offers tremendous cost savings vis-a-vis having an in-house IT team. When you have FT IT professionals on your payroll, you incur many other HR and training-related costs that come with employing full-time staff. These may include 401(k) expenses, health insurance, paid time-off, etc., which can be avoided by outsourcing your IT process to an MSP. Inhouse staff needs ongoing management, something many business owners aren’t equipped to do. Another way in which outsourcing your IT helps is by keeping your IT budget within predetermined limits. When you have a service level agreement with a managed service provider, they take care of your IT requirements at a service charge you both have agreed upon. This saves you money, especially in case of unforeseen IT emergencies. Like many SMBs, you may deploy the firefighting approach to technology, where you reach out to an IT specialist only in the event of an emergency that your in-house IT team can’t handle. This means incurring significant upcharges for emergency services. Working with an MSP under a service level agreement, you get the budgeting certainty of knowing what your IT expenses will likely be. Scaling up or downRelying on a managed service provider for your IT needs allows you the freedom to scale your IT infrastructure up or down depending on your business needs. For example, during the busy seasons you can ramp up your IT infrastructure and perhaps even scale down during the slower times–all without worrying about the need to hire new IT employees and consequently having to let them go during down times. This is particularly true for businesses such as CPA firms or retail that have busy and slack seasons.

Train your staff: Your first and best firewall

July 4, 2022
Train your staff: Your first and best firewall Protecting your organization against cyber threats can seem like a challenge that involves extremely high-tech wizardry, sophisticated knowledge etc.. Much of this is true. Protecting your data and your company against cyber threats requires skilled professionals. But that isn’t only what is needed. The first line of defense in data security is everyday common sense and diligence on the part of everyone who works in your organization. Some thoughts . . . The first challenge in beefing up your data security is creating awareness among all of your employees that they really do have a serious role in data security. Many of the ways they can protect your data are simple, but until they are aware that they may represent a threat to data integrity they won’t take their role in protecting your company seriously. Provide training that both explains that their actions may unknowingly create problems, and then review what they can do to avoid trouble. Training should not end. It should be an on-going focus in your organization. Passwords Part 1 Remind everyone that simple passwords are unwise. Does your company mandate a certain level of complexity in password creation? Maybe you should. Passwords Part 2 – No password sharing. We tend to trust most of our colleagues, so when logging in and out seems a nuisance, we are often willing to let a peer use a database we’ve already logged into so they can do some simple, quick task. Not a good idea. Email and phishing scams – These are really easy to fall victim to. Emails that look like they are from a legit source, so we open them up and then click on a link inside. Explain that emails can be made to look like what they aren’t. Always be suspicious. Look at the email address to see if the domain matches the legit site. Odd links – If someone you know sent you a link to a site, unless you absolutely know the email is legit and the link is safe, let it go. Email them back to verify. Lonely hardware – Remind everyone: Never, ever put a thumb drive into their computer unless they know where it came from. No matter how much one knows better, if you find a thumb drive sitting on a desk, it can be extremely tempting to plug it in to see what’s on it.Don’t. Just don’t.

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